发布 Aug 11, 2020
· Contact potential or existing customers to inform them about GCS service using scripts.
· Answer questions about services or the company.
· Ask questions to understand customer requirements and close sales.
· Direct prospects to the sales directors when needed.
· Enter and update customer information in the database.
· Take and process information in an accurate manner.
· Handle grievances to preserve the company’s reputation.
· Go the “extra mile” to meet sales quota and facilitate future sales.
· Keep records of calls and sales and note useful information.
· Encourage customers to buy services and products by using a prepared script to reference important parts of what the company offers.
· Go off-script when necessary to build a relationship with customers or answer any questions they have not addressed in the script.
· Advise prospective and current customers by answering questions and addressing concerns about relevant services.
· Update the database with new information every time a customer calls, and back up data regularly to protect sensitive customer information.
· Complete forms and record logs to create accurate, detailed files for each customer, providing insight into the target audience and what they want from the company.
· Follow organization standards to maintain quality service and guarantee customers receive exceptional service.
· Boost morale in the office by encouraging other sales representatives and adopting a team mentality on the sales floor.
· Report any necessary changes to equipment or processes that will boost productivity and efficiency and cut back on wasted costs.
技能
GLOBAL CITIZENSHIP SOLUTION
GLOBAL CITIZENSHIP SOLUTION
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