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Quality Assurance Manager

Global Utilities Services

发布 Sep 10, 2018 3 查看

GLOBAL UTILITIES SERVICES PVT LTD:

is one of the largest and reputated BPO service Provider operating in UK since 2014 with its Regional office in Pakistan (Lahore).

Having Direct affiliation with all major suppliers of Telecom & Energy in UK.

job description

The exact duties of a quality assurance manager vary from industry to industry. However, typical responsibilities of the job include:

determining, negotiating and agreeing on in-house quality procedures, standards and specifications assessing customer requirements and ensuring that these are met.
setting customer service standards.
specifying quality requirements of Sales.
investigating & Controlling Mis-selling.
working with Sales staff to establish procedures, standards, systems and procedures.
writing management and sales reports.
acting as a support for consultant's sales queries and improvement in performance and quality.
directing objectives to maximise profitability.
recording, analysing and distributing statistical information.
monitoring performance.
Perform quality review to ensure a high level of customer service.
Perform quality check and audits of inbound and outbound calls to ensure adherence to policies and procedures and high level of customer service.
Provide feedback on quality review to call center employees and management.
Identify and monitor trends and quality risks and serve as a resource regarding quality concerns or issues.
Any other tasks assingned by the management.

Salary:

Market Competitive.

技能

Discipline Production Quality Monitoring Good Communication

工作详细内容

工作频道:

女性工作

全部职位:

1 发布

工作时间:

中班

工作类型:

全职/长期工

工作地址:

New Garden Town, 拉合尔, 巴基斯坦

性别:

女性

最低学历:

学士

职位等级:

资深专业人员

经验:

少于1年 - 3年

在之前申请:

Oct 11, 2018

发布日期:

Sep 10, 2018

pGlobal Utilities Services is foreign outbound call center having its second office in Pakistan. We run different campaigns of energy and telecom in UK & USA. We provide quality services to our customers and help them by providing best solution for their business and domestic use in the most effective manner!!/p Our objective is to provide an environment of trust and loyalty without compromising on our Standard or Quality. We believe in achieving enhanced productivity by using the best and newest technical tools available in market. Global Utilities Services (pvt) Ltd. works with the team who believe in innovation and take every project as an exclusive project. Our reputation is based on our client’s satisfaction and perception as we aim to deliver the elite and finest work. Global Utilities Services (pvt) Ltd. management and team works in the atmosphere of passion and believe in growing together in the BPO industry.