发布 Mar 13, 2020
Grey Media Group is an established Business Process Outsourcing company running projects in multiple domains. We have onshore office in New York US and a strong and loyal client. In order to fulfill the business requirements for our US clients we need Customer Service Representative / Virtual Assistant for our inbound project. Handsome salary package, and incentives to be offered to selected candidates. Candidates must be energetic, self-motivated, self-driven and have good computer skills.
Suitable Profile for This Position:
• Must have experience in handling international clients via telephone.
• Must be available to work in evening & night shifts.
• Provide Chat Support and make reservations
• Maintain and improve quality results by adhering to standards and guidelines; recommending improved procedures.
• Provide quality customer service through phone calls and chat.
• Experience in international call center would be preferred.
• Scheduling meetings
• Managing time-off for team members
• Schedule and book reservations
• Take meeting notes
• Creating reports
• Helping in managing online projects and contractors
• Manage calendars
• Answer customer service emails and phone calls
• Helping to communicate to team prioritize and monthly goal
• Coordinating appointments and meetings
Requirements and Qualifications
• Minimum education bachelor's degree
• Excellent communication skills
• Previous experience in a customer support role.
• High performer with a track record of over-achievement.
• Strong phone and verbal communication skills including active listening.
• Customer focus and adaptability to different personality types.
• Ability to multi-task, set priorities and manage time effectively.
Skills
• Responsible Operations
• Responsibility
• Excellent English Speaking and writing skills.
技能
Grey Media Group
Grey Media Group
相同职位头衔
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Zohaib Ali
Marketing Manager
Digital Online Devices
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Ali Aziz
CEO
Shopistan
Aqib Irshad
Head of HR, Training & OD
FINCA
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Muzammil Baig
Digital Marketing Manager
IT Services Group
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
