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Telesales Representative

Grey Media Group

拉合尔，巴基斯坦

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发布 Jun 11, 2020

PKR. 35,000 - 40,000/Month

Job Description

Grey Media Group is an established Business Process Outsourcing company running projects in multiple domains.

We have onshore office in US and a strong and loyal client.

In order to fulfill the business requirements for our US clients we need Call Center Sales Representative for our outbound & inbound Canadian project.

Handsome salary package, and incentives to be offered to selected candidates. Candidates must be energetic, self-motivated, self-driven and have good computer skills.

Call Center Representative Responsibilities:

Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
Building lasting relationships with clients and other call center team members based on trust and reliability.
Utilizing software, databases, scripts, and tools appropriately.
Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
Making sales or recommendations for products or services that may better suit client needs.
Taking part in training and other learning opportunities to expand knowledge of company and position.
Adhering to all company policies and procedures.

Call Center Representative Requirements:

High School Diploma or equivalent.
More education or experience may be preferred.
Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
Understanding of company products, services, and policies.
Proficiency with computers, especially with CRM software, and strong typing skills.
Ability to ask prying questions and diffuse tense situations.
Strong time management and decision making skills.
Adaptability and accountability.
Fluency in multiple languages may be desired.

Skills