发布 Dec 06, 2017 1 查看
Job Description
- Supervises reception and reservation personnel to ensure optimum occupancy and average room rate for the purpose of maximizing revenue.
- Assists in monitoring front office personnel to ensure guests receive prompt, cordial attention and personal recognition.
- Assists in monitoring front office personnel, and particularly guest relations personnel, to ensure known repeat guests and other VIP’s receive special attention and personal recognition.
- Informs other operating departments, notably housekeeping, of all front office which are of concern to them.
- Establishes and maintains effective employee relations.
- Assists front office manager in personnel related matters such as interviewing, appraising and counseling.
- Assists FOM in identifying training needs, developing formal training plans and implementing training sessions.
- Inspects frequently for cleanliness and orderliness, the lobby reception and cashiers and VIP rooms prior to the arrival of guests.
- Maintains appropriate standards of dress, hygiene, uniform appearance and posture of departmental employees.
- Provides input for front office departmental meetings.
- Promotes inter-hotel sale and in-house facilities.
- Assists in monitoring and controlling on an ongoing basis, departmental costs to ascertain performance against budget.
- Assist in the preparation of statistical, performance and forecast reports as necessary to facilitate annual budget and strategic plan preparation and provides management with marketing information.
- Assists in gathering data for the preparation of the hotels strategic plan, marketing plan and goals program. Assists in the preparation of the front office departmental budget.
- Routine wise checks on billing instructions and guests credit for accuracy and compliance with hotel credit policy.
- Analyzes and approves discounts and rebates.
- Analyzes the rate variance report prepared by the income auditor to ensure room’s revenue control.
- Performs related duties and special projects as assigned.
Hashoo Hotels
Established in 1960 by a young and enterprising Mr. Sadruddin Hashwani, the Hashoo group initially operated as a trading enterprise. Through its founder's vision, strategic direction and unwavering commitment, the Hashoo Group has emerged as Pakistan's premium conglomerate with a diversified international business portfolio. From its humble origins in cotton trading, the Hashoo Group business interests today span the globe and encompass hospitality, oil and gas exploration and production, information technology, investment, minerals, ceramics pharmaceuticals, travel and tourism, real estate and commodity trading business. The Hashoo Group of companies has in its fold, as owner and operators, the Pearl Continental Hotels and Marriott Hotels brands with presence in all major cities of Pakistan and Ocean Pakistan Limited, a prestigious Oil and Gas exploration and production company.
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