IT Service Desk Officer

We are seeking a skilled and experienced IT Service Desk Officer to join our team. The IT Support Executive will be responsible for managing and maintaining the organisation's end-user devices, servers, network, and other IT infrastructure. This includes providing technical support to users, troubleshooting and resolving hardware and software issues, managing and maintaining the office network, staying up-to-date with the latest IT infrastructure and security developments, andrecommending upgrades and improvements as necessary.

Must Haves:

Minimum of 1 to 2 years of experience in IT Support, with a focus on managing complex IT environments.
Knowledge of IT infrastructure and systems, including network protocols, hardware, and storage.
Knowledge of network security concepts such as firewalls, VPNs, and intrusion detection andprevention.
Experience with network hardware such as routers, switches, and firewalls.
Knowledge of administering Linux operating systems will be a plus.
Must be flexible to work in rotation shifts and a 24/7 operation

Responsibilities:

Manage and maintain the organization's end-user devices, servers, network, and other IT infrastructure.
Provide technical support to users, including troubleshooting and resolving hardware and software issues.
Manage and maintain the office network and communicate with internet providers when needed to ensure stable and robust internet connections.
Stay up-to-date with the latest IT infrastructure and security developments, and recommend upgrades and improvements as necessary.
Manage and maintain Active Directory Users and Group Policy Objects.
Create and maintain documentation and asset databases.
Log all support and service requests and update tickets as needed.
Perform disaster recovery operations and data backups when required.
Administer and troubleshoot Asterisk and IP Telephony systems.
Create and manage file and folder sharing and permissions.

技能

Configuration Switches IT Hardware Support Help Desk Support Routers Management Network Hardware Linux System Linux Firewalls

工作详细内容

全部职位:

1 发布

工作时间:

轮班制

工作类型:

全职/长期工

部门:

工作地址:

卡拉奇, 巴基斯坦

性别:

没有偏好

最低学历:

中级／A级

职位等级:

入门级

经验:

1年 - 2年

在之前申请:

Aug 10, 2025

发布日期:

Jul 09, 2025

Horizon Tech

· 101-200 员工 - 卡拉奇

关注

Horizon Technologies is an established IT services company having years of experience providing high-quality and cost-effective web development, IT Support and Surveillance solutions. Our expertise lie in Custom Web, mobile & Software Development, Surveillance (CCTV), Time Attendance and Access Control, IT consultancy & infrastructure, BPO & contact center work along with recruitment & IT Maintenance services. We are an one stop IT & office automation service provider where all your IT & business augmentation requirements are met under one umbrella of Horizon Technologies.