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System Support Engineer

HR WAYS (PRIVATE) LIMITED

卡拉奇，巴基斯坦

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发布 Jun 04, 2021 3 查看

PKR. 60,000 - 70,000/Month

Hiring for one of the most reputable Information Technology Company in Pakistan, with the motto to solve people’s business challenges with Information Technology Solutions in a creative way.

Responsibilities:

Skills & capabilities

Able to support end-user computer devices (PC / Notebooks & mobile), office devices (printers, AV equipment), and peripherals
Knowledgeable and experienced in supporting Microsoft windows & office suite
Experience in working in an ITIL-driven environment and working knowledge of ITIL principles and processes with strong knowledge of incidents, change and configuration management and adherence processes, best practices and policies
Experience in working in a team-oriented, collaborative environment & large-scale multinational environment (preferred)
Analytical and problem-solving abilities with keen attention to detail
Strong customer service orientation
Strong verbal and written communication skills in local language and proficient in English (verbal & written)
Self-directed work style with the ability prioritize work activities and communicate politely, clearly, and effectively in support of internal customers on technical matters.

Expected Qualification & Work Experience

Bachelor in Information Technology or related
2-4 year of related working experience
Additional Skills & Capabilities

As above plus the following:

Good understanding of Network & Infrastructure technologies (servers, storage, switches, routers, patching) and Ability to supervise a small team of junior engineers, guide and point of escalation for difficult or complex problems
Ability to identify systemic issues, continuous improvement opportunities, potential issues and raise to management
Ability to take on end user support and infrastructure project work support