发布 Feb 08, 2017 1 查看
Key Tasks
Implement the required configurations on clients’ programs in different platforms
Monitor the customer activities in i2c’s platforms and address any issues related to the program configurations
Prepare Weekly/Monthly reports on program’s growth KPIs and distribute to clients
Develop complete understanding of each program in the portfolio
Conduct regular meetings with clients to discuss KPIs, Operational Issues and Publish MOMs for the relevant stakeholders
Coordinate internally with account management team to deliver operational support to clients
Prepare regular reports for internal management on daily/weekly activities
Ensure successful implementations and startup of client’s programs in i2c platforms
Achieve the required technical skills and industry knowledge to ensure optimal client satisfaction
Maintain high customer satisfaction ratings that meet company standards
Provide technical/business support to clients on day-to-day operational challenges and issues
REQUIRED SKILLS:
Excellent written and verbal communication skills
Strong understanding of technical systems (e.g. Database and Web Applications)
Strong analytical skills and to be able to deduce trends from a dataset
Good working experience with Office tools
i2c Pakistan
i2c, Inc. is a Silicon Valley-based company that enables financial institutions, corporations, brands and governments around the world the ability to launch profitable next-generation financial products. Our global, cloud-based platform supports virtually any prepaid, debit or credit program in plastic, virtual or mobile form. Clients around the world rely on us to get to market quickly with differentiated products that meet their customers' unique needs. The i2c team is made up of nearly 400 smart, hard-working people in offices across the world. And we're growing! Our executive team, as well as the Sales, Marketing and Business Advisory groups, are based in Silicon Valley and Singapore. IT Operations, Engineering and Client Services are focused on delivering world class products and services from our Lahore facility. Together, we serve clients in six continents and support end consumers in 216 countries and territories. As a growing company operating in the center of an exploding industry, we routinely fill positions in these key departments: Engineering The Engineering team specializes in web & mobile applications, interfaces, telephony, graphics, application security and transaction processing. They work hard to develop highly configurable products that push boundaries within our industry. IT Operations This team works 24/7/365 to ensure that our global data centers provide 99.99% up time and fool proof data security for our clients. Their areas of expertise include information security, network operations, server management, database management, software change management, telephony, service delivery and application performance management. Information Security The Information Security team ensures internal and external audits of our applications and networks, internal and external ethical hacking, automated security scanning and risk management. our commitment to information security is externally confirmed by its yearly PCI-DSS certification and SSAE-16 valida
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