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Shopify Store Manager & Customer Support

Imam Carpets

PKR 20,000/month •

巴基斯坦 - 发布 Mar 01, 2024 -

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技能

Shopify Customer Support

Project Detail

We are a thriving e-commerce business with a dynamic presence on Shopify. Our commitment to providing high-quality products and exceptional customer service has garnered us a loyal customer base. We are seeking a diligent and proactive individual to join our team as a Shopify Store Manager & Customer Support representative.

Responsibilities:

Shopify Store Management:
- Organize and sort products into appropriate collections.
- Create product bundles and manage promotions effectively.
- Ensure all products are accurately displayed in their respective collections.
- Regularly update product descriptions, images, and pricing as needed.
Customer Support:
- Respond promptly to customer inquiries and concerns via WhatsApp and email.
- Provide accurate information regarding products, shipping, and returns.
- Assist customers with order tracking and status updates.
- Handle customer complaints and resolve issues in a professional and timely manner.
- Maintain a positive and helpful attitude in all customer interactions.

Requirements:

Previous experience managing a Shopify store or similar e-commerce platform is preferred.
Proficiency in using Shopify's backend system for product management and order processing.
Strong organizational skills with attention to detail.
Excellent communication skills, both written and verbal.
Ability to multitask and prioritize tasks effectively.
Familiarity with customer support tools and platforms.
Customer-centric mindset with a passion for delivering exceptional service.
Ability to work independently and collaboratively in a remote team environment.

Benefits: