发布 Mar 08, 2019 6 查看
The Support Engineer is responsible for providing high-quality technical support for the InfoTech Capital Market Division. Candidate is require to deliver effective technical customer support to our rapidly growing customer base, delivering solution to both technical and non-technical end users while also supporting a wide range of technologies. Support Engineers may be required to be on-call on a rotating basis. Additional Skills includes:
1. Taking ownership of technical issues, and working with our Development group to resolve more advanced issues when necessary.
2. Resolving escalated customer complaints without the need for team lead intervention.
3. Documenting troubleshooting and problem resolution steps.
4. Participation in providing training to customers as required
5. Knowledge of Web Servers Deployment i.e. jboss, wildfly, apache, oracle weblogic server, tomcat, node server etc.
6. Knowledge of troubleshooting of OS (Unix/Linux, Windows server)
技能
InfoTech Pvt Ltd
Established in 1995, InfoTech is now a leading, and the fastest growing IT Knowledge Integration company. With deep business process knowledge, highly skilled resources and collaborative working culture we are committed to delivering Performance-centric Technology Solutions to our customer and help them become high-performance businesses. Our strong alliances with industry leaders like IBM, Oracle, Cisco, Computer Associates (CA), SAP, McAfee, and others, provide us distinct advantages to remain a dependable and trusted technology partner for our customers. Our consistent growth is due to the high level of importance given and investments made in developing Human Capital and creating a knowledge based leadership culture. Now that the company is a global provider, growth is critical. We invite talented, challenge seeking, growth-savvy men and women to join, and grow with us.
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