。该工作已被公司管理人员暂停申请，不再接受简历投递
Company: Trademor (Official partner of Alibaba)
About the Role:
- Service Executive is a client-centered role which primarily centers on providing excellence in service delivery and making sure the needs of our overseas clientele are met after the sales transaction has been concluded.
- Employees will be assigned a host of personal clients that they shall be fully responsible for.
- It is the Service Executive’s mandate to be a consultant, a trusted guide that not only understands each client’s unique perspective and expectations but also executes upon the client’s vision for the growth of their business as it pertains to Alibaba.
- will be working within the framework of multi-functional teams that help supplement their core objectives of client satisfaction, retention, and meeting specific KPIs.
The main responsibilities of a Service Executive are:
Customer Satisfaction And Growth
- Help onboard clients onto Alibaba as sellers and provide a - z consulting services
- Meet specific KPIs relating to client performance
- Actively work to satisfy client requirements, manage expectations, and engage in constructive goal-setting with the client
- Ensure client needs are wholly met to the point where the clients become advocates for Trademor’s reputation as an excellent service partner
- Meet client retention goals at the end of service and achieve targeted renewal numbers
- Identify and capitalize on up selling opportunities provided by each individual client
- Manage escalations as they arise and promptly resolve any account health risks
- Provide necessary feedback on points of improvement within the internal organizational structure and processes
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