发布 Mar 27, 2024 603 查看 Report Job
- Handling customer queries regarding hotel/tour bookings over call
- Resolve customer complaints/queries via phone, email, mail or social media
- Manage large amounts of incoming calls from customers on a helpline
- Provide accurate, valid, and complete destination information by using the right methods/tools
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Manage CRM
- Handling B2B calls
- Responding to social media queries
- Coordinating with marketing on lead generation.
- Develop and maintain positive business and customer relationships
iQualify UK
· 11-50 员工 - 姆坦
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