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Customer Care Officer

Islam Deen Traders

发布 Feb 23, 2022 74 查看

PKR. 20,000 - 50,000/Month

We are looking for an outstanding ‘Customer Care Officer’ for our luxury leather brand ZEEKI.

We need someone who can take lead and manage operations independently. As it’s a back-office job role so ideal candidate should be really good in spoken & written English as well as have good Urdu speaking skills. A pleasant voice and service mentality are mandatory.

City: Sahiwal (Head Office)

Employment Type: Full Time

Salary:

Up to PKR 50,000 per month inclusive of fixed allowances.

Benefits: All company entitled to benefits.

Sales Incentive: Yes (It’s in addition to the salary)

Hours: 10:00am-6:00pm (6 days a week)

Responsibilities:

Building outstanding personalized relations with ZEEKI customers (One on One Profile Management)
Handle inquiries professionally over the phone, social media listening/CS, and e-mail communication
Order intake, create dispatch list, follow-ups with the delivery team and web team of ZEEKI
Call customers on schedule by developing schedules and pitching new items of ZEEKI to the customer
Provide customers with new and unique information via Whatsapp & maintain frequent contact.
Work on a sales pitch to increase sales of the company with creative communications.
Develop daily reports, update customer database, follow-up sheets, and schedule for calls day today.
Develop weekly performance reports on the nature of calls & action against each call in documented form.
Manage and train junior team members and lead ZEEKI CS function independently Assist with ZEEKI e-store activities, like research, process improvement inputs, etc.

Requirements:

2 - 4 Years Call Center Experience (Must).
University Qualifications: Graduate.
A+ English writing and speaking with correct accent for both English and Urdu Languages.

Females are highly encouraged to apply.