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Technical Support Consultant

Established in 1998, Joblogic is the fastest growing UK-based SaaS Company, with offices in the UK, Pakistan and Vietnam. We have been in the business for over 20 years, currently enjoying significant growth and expanding our operations nationwide.

Joblogic is a leading industry in service management software, providing field service businesses (i.e, HVACR, Plumbing & Heating and Electrical Contracting and Maintenance) across the world with an all-in-one management solution SaaS / CRM. Our product delivers world-class software to aid in streamlining operations, increasing profitability, ensuring compliance and achieving rapid growth for all field service businesses.

About the Role:

We are looking for a Technical Support Consultant who will be responsible for designing SQL Reports, Dynamic Dashboard and Mobile Forms, ensuring their stability, reliability, and performance. You will also work with other developers optimizing in-application SQL statements as necessary, and establishing best practices. As a Technical Support Consultant, you must be knowledgeable and customer-oriented. Communication is everything for a consultant so we expect you to amaze us with your presentation and documentation skills. We’re further looking for superior technical expertise and a problem-solving aptitude.

Job Responsibilities:

Help write and optimize SQL statements for customer-oriented Reports and Data Sources
Ensure performance, security, and availability of databases and Views
Developing, Designing and Implementing Dynamic Dashboard as per customer request
Developing and Testing Industry Standard Worksheets and Mobile Forms.
Testing and Developing Multiple Data Output products,
Provide strategic advice on using technology to achieve goals
Prepare documentations and specifications
Provide assistance with technical issues and revise existing systems to suggest improvements.
Manage customer escalations in accordance with agreed SLAs and support agreements.
Conduct Meetings with the customer and analyse their requirements and expectations.
Maintain a high level of customer engagement and satisfaction
Responds to end-user problems whilst thinking outside the box to provide bespoke solutions to individual customer needs.
Ability to Present complex technical information to non-technical audiences.
Track incidents and calls, entering data timely and accurately into the Jira
Coordinate issue resolution efforts with other departments to ensure timely and efficient resolutions are met and customer satisfaction is upheld.

Essential Experience and Skills

Degree in Computer Science, Engineering, or relevant degree.
Minimum of 2-years (recent) of proven related experience within an organisation that provides software solutions (preferably within the service management industry).
Strong proficiency with SQL and Experience with some of the modern relational databases
Skilled at optimizing large complicated SQL statements
Ability to produce accurate and Industry standard Specifications for Development
Skilled in Dashboard visualization and Designing custom Outputs
Familiarity with the Testing Code and reviewing outputs.
Aptitude to learn new methods and follow current procedures
Prior experience in using Ticket Tracking/ logging tools (e.g, Zendesk, Oracle, Salesforce, Tracker and Jira).
Prior experience with customers in screen sharing softwares (e.g, Zoom, Anydesk, Teams, Logmein etc).
Excellent communication (Verbal and Written) Skills - Native.
Excellent interpersonal skills.
Eagerness to learn and develop skills to improve work performance.
Be able to prioritize work based on business and customer demands.
Willingness to work in Rotational Shift patterns as per business needs (Time Zones GMT, Eastern Time or etc ).
A team player, with the ability to communicate and work effectively with other departments.