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Call Center Representative

Konnect InfoTech

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KonnectInfoTech is hiring :

Fresh/experienced boys & girls who can speak English fluently can apply for this position.
Rs. 18000 to 25000 (Base Fixed Salary with/without sales targets)
Full-Time 1 year minimum of international Call Center Experience would be more preferable!
As our expansion is in the international markets, we are currently looking for Full time Call Center representatives and Managers as well
Outbound/cold calls, Provide general information to consumers interested in the services/products, we offer and will be responsible for assisting them in completing lead over the phone and handing it over to the closing team.

Job Responsibilities & Duties:

Make calls to qualify the leads.
Provide product/service information to customers.
Strive to improve customer satisfaction through excellent customer service.
Maintain a courteous and friendly nature when interacting with customers irrespective of their temperament.
Informs clients by answering questions; providing information.
Maintains communication equipment by reporting problems.
Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
Ensure shift call and sales targets to be achieved.
Build sustainable conversation and engage customers by taking the extra mile to route the call for sales completion.
Follow set procedures to ensure equipment and devices are operational
Identify and escalate issues to supervisors
Route calls to appropriate resources
Recognize, document, and alert the management team of trends in customer calls Other duties as assigned Benefit Of Joining Us:
Multinational Experience For Fortune 500 companies
Basic Salary
Healthy and Attractive Commissions
Bonus/ Incentives.
Personal Development from international trainers
Traveling opportunities up northern Pakistan.
Great Work Environment.
1-week training will be provided.