发布 Sep 28, 2017 8 查看
Description
The overall responsibilities of the sales consultant have been divided into daily, weekly and periodically.
Daily
- Timely arrival to the shop.
- A sales consultants should have a good appearance (i.e. well shining hair with combing, fresh-faces with shave or trim-beard, Iron/Clean/Proper dresses, proper neck-ties/company badges, polished-shoes etc.).
- Keeping Book Club Form in his shirt’s pocket.
- No bad-breath; pan-beera-supari/smoking or perspiring problem is allowed.
- Taking shop round,noting down deficiencies/work and discuss with Shop Manager before correcting them.
- Attend/participate and do as Shop Manager Advice (given opinion is must but do as Manager says). Need to keep an eye on shop and take initiatives.
- Make sure of good housekeeping and good displays all the times.
- Carry daily dusting/cleaning/arrangement on assign areas.
- Responsible of carrying operations i.e. receiving, returns, demands etc. Checking deliveries/making demands and returns periodically.
- Availability & visibility of hot titles/occasional items plus stability of all products all the times. Need to note down and handover the following on periodical basis:
- List of Out of Stock,
- List of previous week’s best sellers,
- List of books wishing by the Customers
- Any other suggestion for the betterment of the business/Company.
- Complete CRM including maintaining wish list and noting customer’s data. (Data to give Shop Manager to enter into Computerized File).
- Constant self-trainings, correct use/disclosure of company policies & procedures.
- Constant upgrading by knowing previous days arrivals and hot titles.
- Responsible of preparing list for bulk orders by the Head Office. ( THIS SHOULD BE THE DUTY OF THE MANAGER OR THE ASST MANAGER.
- Responsible of having price, date and department on each book/item.
- Endless Productivity;customers handling, speedy transactions, use of marketing material i.e. form etc.
- Attend, greet and offer ‘services’ to all incoming customers, and thanks/wish to all outgoing customers (whenever gets chances).
- Informing ‘promotions’ is must to all customers.
- Constant watch on shop affairs.
- Helps in satisfactory depart of Liberty Customers.
- Continue train and support new comers.
- Participating in atmosphere of equality/respect. (No unnecessary/religious/political and talk on someone personal is allowed).
- Making efforts to contribute more in total sale each day.
- Managing time during day by using right for right work.
- Participation in Book-fairs, special assignments with productivity.
- Keep an eye on ‘non-favorable’ atmosphere/people. Request the customer to keep their belongings at the counter
Annual Performance Objectives & KPIS :
- Product knowledge
- Team work
- Time to respond customer queries
- Attendance and punctuality
- Attitude & Behavior with Colleagues & HOD
- Customer’s Complaints Handling
- Professionalism & Appearance
- Participation in Book-fairs, special assignments with productivity
- Sales Target
Specification
- At least a Graduate. Undergraduate students can also apply for this position.- Minimum Sales experience of one to Two (1-2) years specially in Schools/ Big departmental stores etc.- Fluency in English and excellent communication skills and the ability to satisfy the clients.- The ability to work under pressure and handle challenging situations.- Willingness to travel and work as a team of professionals.- Strong understanding of customer and market dynamics and requirements.- Proven ability to achieve Sales targets.- Negotiable salary depending upon the qualification and experience.- Timings: 11:00 am to 11:00 pm (Weekdays) 12:00 pm to 12:00 am (Weekends)
Liberty Books (Pvt) Ltd
Liberty Books is the only locally owned and operated bookstore chain in Pakistan with 9 stores in the country and an online store that services in all major cities in Pakistan, We represent the largest number of international publishers and continue to innovate in the way we serve our customers. Our journey has been long, full of learning and interesting experiences. We continue to work towards our aim of encouraging the reading culture in Pakistan.
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