。该工作已被公司管理人员暂停申请，不再接受简历投递

Client Services Representative

Mozzarella 27

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PKR. 18,000 - 25,000/Month

Top of Form

Greet and welcome guests when visit office.
Direct visitors to the appropriate person and office.
Handle all incoming calls (customer, clients and venders).
Answer questions and address complaints.
Answer all incoming calls and redirect them or keep messages.
Punch accurate order in software.
Document all call information according to standard operating procedures.
Handle customer complaints respectfully and professionally.
Ensure front desk area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures).
Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that customer feel supported and valued.
Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
Follow all communication procedures, policies, and guidelines during every customer interaction.
Utilizing software, databases, scripts, and tools appropriately.
Receive, sort, distribute and send daily mail/curious.
Keep updated calls and visitors records and files