- Handle inbound and outbound calls with patients.
- Communicate with insurance companies for all types of claim related queries.
- Accomplish assigned tasks according to the priority set by Team leader/ Supervisor.
- Ensures and provides quality service to both internal and external entities.
- Must have a knowledge about Telephone Etiquettes.
- Provide daily signoff to Team leader/ Supervisor at day end.
- Shift duration is 9 hours a day and 5 days a week.
- Shift operates between Evening and Night time.
- Implement and act in accordance with MTBC’s information security and privacy policies.
- Ensure compliance with information security responsibilities specific to your job role.
- Protect assets from unauthorized access, disclosure, modification, destruction or interference.
- Any other task assigned by the Team leader/ Supervisor
pMTBC was established in 1999. Headquartered in New Jersey, USA, it is a dynamic and rapidly growing multinational healthcare IT Company. Deloitte Technology Fast 500 ranked MTBC in its list of fastest growing technology companies of North America. The Company has attained tremendous growth in the short span of a few years, which is testament to well-implemented, technology-based processes and which also lays the foundations for productivity. MTBC is following a formula of long-term growth by combining and utilizing labor force increase, investment activity and scientific and technological progress. MTBC offers American physicians customized solutions that reflect the very best in practice management services available in the industry today. Our services maximize the power of the Internet and technology to give medical providers better control over scheduling and billing, total access to all of their billing information, and comprehensive practice-management reports, all the while reducing the cost factor. The organization's management envisions reinvesting most of its earned profits mainly towards IT, and developing various technology-based solutions that will completely replace manual processes. MTBC operates 24/6 with a workforce of more than 1000 employees operating in three shifts in Rawalpindi & Bagh (AJK). The Company is providing a platform to young professionals to learn and practice their innovative ideas in a healthy work environment./p
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