发布 Nov 14, 2019 6 查看
Job Requirements:
- Identify support queries raised by the customer through calls, emails, and chats and post proper entries of tasks in CRM. Also, ensure proper delivery of information to liaison.
- Responsible to meet monthly upsell targets assigned by the concerned reporting authority.
- Contributes towards team effort by closing inquiries as per customers' requirements and internal SOPs.
- Ensure meeting deadlines as per customer request for the assigned tasks and ensure its completion.
- Maintain relationships with clients to resolve disputes by providing support, information, and guidance to avoid refunds.
- Responsible to meet call quality standards as per the defined SOPs.
- Maintain relationships with clients to resolve disputes by providing support, information, and guidance to avoid refunds.
Nexus Corporation Ltd
pWe provide online solutions to our clients. We offer designing & developing services to any market be it a consumer or a business through our websites. We design logos, websites and stationary for small and medium sized businesses. We mainly cater to international market which mainly include USA and UK./p
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