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Dialer Administrator

Overstep Services BPO

多个城市，巴基斯坦

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发布 Nov 25, 2021 13 查看

PKR. 40,000 - 50,000/Month

Are you someone who has a talent for all things tech?Overstep Services is looking good Dialer Administrator in our Zone. Do you have knowledge of a dialer system and how it works in a call center or customer contact center environment? Can you multitask and balance many projects and duties? If so, working as a Dialer Administrator might be right for you.

Dialer Administrators work to help ensure company call centers run as effectively and efficiently as possible. They help manage the company’s important dialer system, which routes calls, auto dials, or predictive dials outbound numbers for agents, freeing them up to do the best at their jobs.

Call centers rely on dialer technology to keep everything humming along and to maximize efficiency. As a Dialer Administrator, you’ll play a vital role in that process.

Typical Duties and Responsibilities

Perform daily uploads, downloads, and importing
Ensure and document outbound dialer activity
Analyze dialer-output data to identify potential problems and issues
Run payment report regularly
Create and update dialing campaigns, filter, list strategies and reports
Monitor and adjust the performance of dialer systems
Complete other duties as assigned
Education and Background

This position requires a high school diploma or GED; a bachelor’s degree is preferred. Also required is at least one year of experience in a call-center environment.

Skills and Proficiencies

Knowledge and experience in using a dialer system
Intermediate to advanced proficiency level with Microsoft Excel
Basic statistics knowledge and ability to comprehend and analyze dialer-output data
Knowledge of auto-dialer operations and concepts
Understand database-design principles, data structures, and optimizations
Critical thinking skills and the ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
Strong time management skills and the capability to execute multiple tasks and priorities in a dynamic environment

Excellent oral and written communication skills

Compensation

According to Pay scale the median monthly salary of a Dialer Administrator with

2 Years of Experience:

Shift Timings : 3rd shift (Night shift)