。该工作已被公司管理人员暂停申请，不再接受简历投递

Technical Support Engineer - Veritas

Technical Support Engineer (Veritas) assists IT administrators of client companies in identifying and solving problems related to Symantec/Veritas software and other items via telephone and remote desktop support.

Essential Duties:

Interact with Customers to provide problem resolution via the telephone and remote desktop support for hardware, software, and other items.
Provide accurate and complete descriptions of problems, inquiries and requests in a problem management ticket.
Escalate problems and requests according to established procedures.
Research end-user problems to determine root cause.
Maintain accountability and ownership of issue/request tickets.
Provide proactive end-user management notification of problems.
Provide closed looped contact with end-users to verify final solution and determine satisfaction level.
Participate in training required to develop and maintain skills necessary to support end-users.
Perform basic administrative tasks, such as password resets, permission management, account creations, remote software installations, etc.

Non-Essential Duties:

Maintain a high standard of business and ethical conduct with end-user, vendors and employees.
Follow workplace and environmental, health anVerd safety procedures and guidelines.
Devoting your full business time, attention and energy to the company
Perform related duties assigned by management.

Job Timings: 9pm - 6am (Night Shift)

技能

Net Backup Symantec/ Veritas Support

工作详细内容

全部职位:

1 发布

工作时间:

晚班

工作类型:

全职/长期工

部门:

Global Service Desk

工作地址:

伊斯兰堡, 巴基斯坦

性别:

没有偏好

最低学历:

学士

学位头衔:

BCS/MCS

职位等级:

资深专业人员

经验:

3年 - 5年 (Experience in providing technical support to end-users, Skilled with storage and archiving, hands on experience with windows servers and active directory.)

在之前申请:

Dec 08, 2016

发布日期:

Nov 07, 2016

Ovex Technologies Pvt Ltd

· 301-600 员工 - 伊斯兰堡

关注

Ovex is a full service BPO Company engaged in providing value-added IT Enabled Services to renowned clients in the areas of Customer Interaction, Transaction Processing, Data Analysis, Software Development and Research Services. Ovex is a 700 employee company with 6 facilities in Pakistan, and is a multi-national company with $350 million in annual revenue.