。该工作已被公司管理人员暂停申请，不再接受简历投递

Guest Relation Manager / Assistant Guest Relation Manager

Pearl Continental Hotel Lahore

拉合尔，巴基斯坦

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发布 Nov 28, 2016 3 查看

Reports directly to and communicates with FOM on all pertinent matters affecting guest satisfaction.
Provides functional assistance and direction to guest relation personnel.
Interact with guests as well as individuals outside the hotel including, but not limited to travel industrial representative, competitors and other members of the local community.
Cooperates, Coordinates and Communicates with other hotel departments as required.
Monitors guest relations personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
Monitor guest relations personnel to ensure SCC member, repeat guests and other VIP receives special recognition and service.
Informs other operating departments, notable housekeeping F&B on matters which concern them.
Escorts VIP guests to their room.
Attend telephone calls promptly, politely and courteously following the telephone handling manners given by the hotel rules. Courteously providing all necessary information.
Check on personal hygienic, grooming and body language of operating staff.
Establishes and maintains efficient repeat guest history system.
Promotes inter hotel sales and in house facilities.
Check VIP rooms for amenities.
Performs such functions as to include but not limited to.
Regular guest welcome letters.
Invitations to regular guest and long staying guests/ parties
Attending to special requests by guests.
Developing and implementing guest telephone contact.
Informs senior management of special guest related problems.
Handles guest complaints and refers them as necessary, follows up on corrective action.
Comply, analyze and control guest relations cost.
Schedule and attend VIP guest cocktail parties.
Review VIP list to check room’s allocation, amenities and special requests.
Review various reports generated on a timely basis.
Performs related duties and special projects as assigned.
Is responsible for developing training and disciplining subordinate staff.