概要

To pursue a challenging career and be a part of progressive organization that gives a scope to enhance my knowledge and utilizing my skills towards the growth of the organization.

项目

Poonch Funeral Association UK
Crescent Education Services Glasgow UK
My Crib
Tourbot
Eduwin

工作经历

公司标识
Senior System Engineer
TPS Pakistan
Dec 2024 - 代表 | Islamabad, Pakistan

Enter Description

公司标识
Officer Application Support
Allied Bank Limited
Sep 2023 - Dec 2024 | Lahore, Pakistan

Managing day to day Enterprise Application Management IT Operations of myABL Application and services such as WhatsApp banking, POS solution smart vista. Managing and supporting OBDX and IBM Enterprise Service Bus applications. Analysis of application logs in case of production issue. Configuration of alerts on manage engine. Deployment and implementation of numerous projects on various EBS applications but not limited to OBDX, UBPS, IRIS, Incheqs etc. Create, modify, remove, and set up configurations for VPN/RSA profiles.

公司标识
Senior Officer IT OMC/NOC ECCL
CMPAK
Feb 2022 - Sep 2023 | Islamabad, Pakistan

• Managing day to day level-1 MFS IT Operations (Application & Reporting, Infrastructure, Network, Databases) of Mobile Financial Services Technology Platforms.• Responsible for carrying out smooth Level-1 operations pertaining to Mobile Financial Services Technology Platforms, Products and Services such as but not limited to Core Wallet Platform, Mobile App(s), Web Portal(s), Biometric Related Services, Payment Gateway, MFS Website etc.• Responsible to serve as the first point of contact for customers seeking technical assistance over phone/email/WhatsApp/ticketing tool etc.• Responsible for 24/7/365 monitoring of Applications & Infrastructure using deployed tools & technologies like OpenNMS, Grafana, ELK, and Nagios etc.• Primarily responsible for timely response to issues/complaints received from primary touchpoints i.e. IT NOC/OMC, Customer Care, S&D, Business Teams and resolve the issues at Level-1 within agreed TAT.• Responsible for escalation of issues to Level-2/Vendor as per defined TAT and follow up promptly till the issue resolution.• Responsible for identifying the nature of issues and opening/closure of tickets/issues towards Level-2/relevant vendor(s), and ensure swift follow-up ensuring compliance to OLA’s/KPI’s.• Responsible for intimation to relevant stakeholders Internal & External for the deployment of changes/downtime on production platforms.• Formulate, improve and ensure implementation and practice of Policies and Procedures like Incident Management, Service Level Management, Complaint Management, and Escalation Management.• Assist Lead MFS Operations in the formulation of Daily, Weekly, and Monthly Operational Reports, Dashboards pertaining to Technology Platform(s) Performance, Downtime/Outages/Degradations, Complaints Resolution and Deployment Activities etc.• Responsible for raising, following up and resolution of issues with external partners/integrators like NADRA, SMSC, USSD, CRM, 1-link, Trust Banks etc.• 

公司标识
Intern
tDevs IT solutions
Oct 2018 - Nov 2018 | Lahore, Pakistan

I have worked remotely as an Android intern for six weeks.

公司标识
Technology Intern
Mobilink GSM (PMCL)
Aug 2018 - Sep 2018 | Islamabad, Pakistan

Fresh Software Engineer currently working as technology intern at jazz digital headquarters Islamabad

公司标识
Teaching Assistant
Iqra University Islamabad (IUIC)
Jan 2018 - May 2018 | Islamabad, Pakistan

I have worked as a teaching assistant making excel sheets, word files of students etc

学历

Iqra University
学士, 理工学士, BS (4 years)‎
Amazon Web Services
CGPA 3.0/4
2018

技能

熟练 Excellent Verbal and Written Communication
熟练 .Net Core
初学者 Academic Academic
初学者 Analytical Thinking
中级 Android Studio
熟练 API
熟练 Appium
初学者 Attention to Detail
熟练 Audit Commands
熟练 Automation Testing
熟练 Banking
熟练 BDD
熟练 BRS
熟练 C Sharp
初学者 C++ Knowledge
熟练 CI CD
熟练 CISA
初学者 Cloud Based Endpoint
初学者 Cloud-based Applications And Networks
初学者 Communication Skills
熟练 Configuration Switches
熟练 Control Points Knowledge
初学者 Coordination Abilities
熟练 Coordination Skills
初学者 Coordination Skill's
熟练 Creative Desing Skills
熟练 CRM Command
初学者 CSS
初学者 Cultural Awareness
初学者 Digital Marketing
熟练 DOCKER
熟练 Dockers
初学者 Drafting
初学者 E-Commerce
初学者 eCommerce Account Handling
熟练 Feedback Assessment
初学者 Firewalls
熟练 GDPR
熟练 Git
初学者 GSM
初学者 Handling Assignments
初学者 HTML
初学者 Internet Marketing
熟练 ISO 27001 LA
初学者 IT Hardware Support
熟练 IT System
熟练 Java Programming
初学者 Knowledge of Immigration Laws
初学者 KPI
熟练 Kubernetes

语言

中级 乌尔都语
中级 英语

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