I am a highly skilled and results driven Senior ICT Professional with sound academic and professional qualification carrying 17+ years of diverse experience of government, corporate and development sectors including multilateral, bilateral and I-NGOs (United Nations, USAID, MSI, EI) projects experience while managing multi-disciplinary teams of varying sizes and complex programs of work. Proficiency in ICT Operations and Program/Project management and complex System/Network setup and administration along with user’s training and ICT Infrastructure planning, design and deployment on multiple platforms. Expertise includes working in all the major cycles of a project. Plan, execute, and finalize ICT projects within triple constraints of delivering on time, within budget and scope objectives. Coach, mentor and motivate team members, influencing them to take positive action and accountability for assigned work. Development of marketing strategies, ICT policies and action plans for the growth of IT industry leading towards the revenue generation and jobs creation nationwide.
Dealing with multicultural and multilingual clients throughout the globe for Business and IT related projects.
Working with large corporate clients such as Microsoft on their quality assurance, Digital marketing, Education, Digital Newsletters and other Design & Development projects resulting in improving their systems continuously.
Working with high-ranked individuals and teams within Microsoft and other top 500 global fortune companies.
Developing digital marketing strategies and IT infrastructure plan for well-reputed corporate sector companies of USA, Australia and Canada.
Senior Professional levels achieved in minimum time and 100% rating and bonuses received while working on some topnotch technical projects.
Over 400 successful projects done with excellent feedback ranging from small to medium and large-scale projects.
Responsible and accountable for the coordinated management of multiple related projects directedtoward strategic business and other organizational objectives.
In charge of all IT Park matters related to Procurement, Logistics, Finance, Security, Marketing, HRand IT.
Developing and starting internal processes to improve projects delivery within specific time frames.
Improving the operational systems, processes and policies to support the organization missionspecifically, supporting better management reporting, information flow & management andorganizational planning.
Planning and implementing departmental policies and procedures to maximize output. Monitoringadherence to rules, regulations and procedures.
Liaison with top management and other government departments, assisting in the development ofstrategic plans for operational activity and implementing and managing operational plans.
Contribute to short and long-term organizational planning strategy including an initiative gearedtoward operational excellence as a member of the management team.
Overseeing financial management, planning systems and controls and management oforganizational budget in coordination with the Managing Director.
Assisting Managing Director in formulating proposals and in implementation of multiple projects.
Conducting spot check visits to ensure that certain activities completed as planned.
Building administration, Generators lookup, Vehicles repairing, Internal and external stakeholder’scommunication.
Working with the marketing director to prepare press releases and marketing material foradvertisement.
Coordinating social media and managing departmental website.
Supervising/monitoring staff and & team performance.
Events and workshops/seminars management.
Established IT Park Abbottabad from scratch to 20 IT/ITes fully operational companies.
Overall ICT setup including Systems/Network setup for new office location at Head office Islamabad and at other project locations including Peshawar, Lahore, and Karachi.
Purchasing of IT equipment, Software licensing, support, outsourcing services, Vendor evaluation
& SLA management.
Implementation of Systems and Information Technology Policies.
Collecting reports and maintaining information on project activities.
Preparing monthly status reports for Procurement, HR, Assets Inventory and administration related activities.
Developing RFI, RFP & RFQ to select 3rd party vendors and managing procurement’s according to USAID policies.
Participating in appropriate training/workshops and preparing technical documentation.
Maintenance of all office infrastructures including electronic equipment maintenance.
Office administration including Events and logistics arrangements.
Vehicles management including vehicle allocation, maintenance and fuel consumption reports.
Inventory and warehouse management for communication and IT related equipment’s including Computers, Printers, Telephones, Cameras, software’s, IPs and electronic documents.
Network/Systems monitoring, logs maintenance, backup and restore/recovery.
Configuration of PABX and all other communication related equipment.
Purchasing of IT equipment, Software licensing, support, outsourcing services, Vendor evaluation
& SLA management.
Maintaining inventory of computers, software’s, IPs, electronic documents, peripherals and communication related equipment.
Responsible to liaison with service providers for 24/7 reliable internet connectivity.
Implementation and management of close circuit TV (CCTV).
Providing services to the clients in various sectors as an independent consultant. “Devolution Trust for Community Empowerment DTCE Islamabad” was a major client for deployment of complete IBM messaging system.
Providing Consultancy services and training people from various organizations in multiple technologies.
Participating in development and implementation of ICT annual plan and Standard Operating Procedures in ICT services.
Managing multi-cultural and multi-discipline team and preparing work schedules and assigning specific duties.
Ensuring smooth implementation of day-to-day project operations by preparing, revising and submitting reports, budgets and other documentation.
Provision of strategic & technical support in project implementation.
Meeting Project targets and objectives while focusing on performance and documentation.
Providing technical input for troubleshooting and overcoming bottlenecks in the project implementation.
Strategic Planning and implementation of various policies and their implementation.
Development of effective communication channel across various teams within the mission.
Capacity building of staff on various components to efficiently perform the assigned tasks.
Dealing with staff day to day matters and coordinating with external vendors/partners.
Participating in development and implementation of ICT annual plan and Standard Operating Procedures.
Implementation of Suse Linux, VMWare VSphere 4.x and Lotus Domino R8/8.5.x in multi-tier network environment.
Training staff on installation, administration and troubleshooting of Suse Linux, VMWare ESXi/ESX servers and Lotus Domino R8/8.5.x.
Planning, supervising and monitoring the field stations.
Implementation of Systems and Information Technology Policies.
Prioritizing and managing multiple complex initiatives and projects serving various customers with available resources, responding quickly to changing business needs and priorities.
Projects proposal, budget and work-plans preparation for new projects.
Liaise with projects sponsors and stakeholders.
As being a certified Instructor, delivering training of IBM and Microsoft official courses to local and international clients.
Budget Monitoring for the projects and ensuring all the expenditures are within the projects limits.
Acquiring project staff and developing/assigning specific duties and conducting performance assessments.
Managing the deployments of the new Microsoft and IBM Messaging & Collaboration Systems.
Data Backup, network monitoring, servers and systems monitoring/troubleshooting.
Providing complete IT support including planning, software & hardware configurations, users training and help desk services to end users.
Developing and implementing policies and procedures for IT governing local access, remote access, data exchange, network security and backup.
Providing onsite/offsite consultancy services for IBM Lotus Notes and Domino, Lotus Sametime, Lotus QuickR, Lotus Traveler, Archival and Document Manager Servers.
Hardware installation including Enterprise Racks/Servers installation and configuration.
Barracuda spam and web filter configuration and troubleshooting.
Blackberry Enterprise Server Administration.
Responsible for the compilation and maintenance of an accurate IT inventory.
Initializing purchases and recommending different type of hardware & software’s for in-house and for external clients.
End to end service solutions, planning, designing & roll out of services under ITIL framework.
IT power infrastructure management including generators, ACs, UPS and other electronic equipment’s.
Preparing, maintaining and testing a technology disaster recovery plan, maintaining system documentation/logs and assisting in diagnosis of system problems.
Providing Consultancy services and training people from various organizations in multiple technologies.
Maintaining both physical and electronic files and backup/archiving them on a regular basis.
Taking care of administrative affairs within the departmental office.
Managing the repair and maintenance of computer and office equipment.
Maintaining attendance and leave management system.
Internet information server (IIS) maintenance and update.
Responsible for the compilation and maintenance of an accurate IT inventory.
Installation, Maintenance and upgrading of different hardware and software’s on both windows and Linux platforms.
Centralized Management of Antivirus for network users through "MacAfee Corporate Edition".
Development of IP PCO Shop using QT designer (C++) in Linux.
Testing & Maintenance of Smart Network Management System (SNMS) and Digital Voice Communication System (VCS).
Basic Network/system support including installation and configuration of OS, hardware and
different software’s.
Configuration/backup of corporate standard Ghost Images on new and existing computers.
Maintenance & reassembling of computer hardware and electronic documents maintenance.
Software development for various products including Digital Quran using C language.
Firmware development for the first ever digital Quran launched in the market.