概要

Experienced customer oriented professional with strong multi-tasking skills and ability to efficiently prioritize task.Problem solver with detail orientation and active listening skills. Proven customer support ability, negotiation skills, and strong market knowledge in the position of a Customer Services Officer.

工作经历

公司标识
Branch Services Officer
Faysal Bank Limited
Sep 2021 - 代表 | Mardan, Pakistan

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公司标识
Customer Services Officer
Silk Bank Limited
Mar 2020 - 代表 | Mardan, Pakistan

Universal Teller

公司标识
Cuatomer Sevices Officer
BankIslami Pakistan Limited
May 2021 - Sep 2021 | Mardan, Pakistan

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公司标识
Branch Services Officer
Faysal Bank Limited
Mar 2016 - Mar 2019 | Mardan, Pakistan

(1) Authorizing cash and cheque transactions and supervising entries up to limit assigned by management.

(2) Ensuring other counter related issues such as funds transfer, cheque clearing and payment orders are processed in line with the SOPs of the bank with complete adherence of regulatory requirements.

(3) Custodian of ATM keys and responsible for ATM reconciliation, balancing and replenishments.

(4) Maintenance/balancing and issuance of cheque book/ATM cards.

(5) Stop payment marking in the system and maintaining record.

(6) Extraction, checking and monitoring of branch operational reports.

(7) Responsible for record maintenance/ archiving.

(8) Responsible to respond timely to various queries made by HO/SBP/Branches in consultation with BM/BSM.

(9) Responsible to provide information to CPU about inward and outward clearing, inward and outward remittances queries.

(10) Balancing of suspense accounts.

(11) Managing expense account.

(12) Backup of BSM/BSO as and when required.

(13) Meticulous compliance with SBP/Bank's SOP and other regulatory authorities.

(14) Any other banking activity assigned by the supervisor.

学历

University of Peshawar
硕士, 艺术硕士学位, Masters in Arts‎
等级 D
2017
University of Peshawar
学士, 艺术学士, Bachelor in Arts‎
English Literature, Political Science, English Grammar
等级 D
2014
BISE
中级/A级, 理学院(工程预科), Higher Secondary School Certificate‎
physics, chemistry, mathematics
等级 B
2011
BISE
大学入学/0级, 科学, Secondary School Certificate‎
Physics, Chemistry, Biology
等级 A
2009

技能

熟练 Cash Handling Experience
熟练 Collaborative and Problem Solving
熟练 Commitment to Customer Service
熟练 Emotional Intelligence
熟练 Financial Operations
熟练 Pay Close Attention to Detail
中级 Tax Returns
熟练 Team Player

语言

熟练 普什图语
熟练 英语
熟练 乌尔都语
初学者 旁遮普语