IT Professional in Mines & Minerals Department, Government of The Punjab, Pakistan 6TH October 2016 To Currently Serving.
Responsibilities:
Maintenance and operation of computer systems. Perform maintenance tasks such as checking for viruses, backing up tape, upgrading software, and other basic maintenance. Installing antivirus protection & fixing network faults, technical support for people using the network. Training of new staff on systems. Maintain all relevant files of office record and examine all applications/PUC then put up to the higher authorities for final approval and proposal. Finalization and drafting of notifications. Provide assistance to the wings/ sections of the office to generate reports/ outputs. Prepare, organize, and file office documents & maintain computerized record. Monitoring of database efficiency sustaining the security and integrity of data. Monitor the operation and security of all computer hardware and ensure that it is operating properly. Ensure that all software runs with no output errors, no response time problems and functioning according to specifications carry out the repairs and maintenance of all PCs, printers, telephones, interactive system, etc. Maintain all users access request and authorizations e.g. windows, e-mails etc. Managing the overall network system & multimedia Management and preparation of all types of official drafts. Dealing effectively and efficiently with all kind of official correspondence with other related government departments and agencies. Checking of all official emails and responding accordingly. Processed and maintaining official files & disposal of pending official dak. Providing administrative support in office environment. Official communications on behalf of Government and providing technical assistance to all junior members of the team and coordinate with concerned reporting officer and discuss the daily, monthly and annually activity reports. Must ensure proper working of all IT equipment’s, Arrange meetings regarding labour data software, provide assistance during procurement of IT equipment’s purchase or import of latest software’s. Supervise and to make ensure proper working of multimedia, projectors and all others related items during meetings and conferences. Management of security network cameras. Keep record of computer Inventory issued to users. Upgrade Software’s for better performance of Computer systems & ensured proper working of all computer & Network related equipment’s. Monitor & Identify problems in network, printers & software installation. Entered performed tasks on daily basis into the register for back up and record maintained for this purpose. Prepare online CDRS challans.Prepare Online FBR Income -Tax Forms and submission into (SBP) State Bank of Pakistan etc. Prepare Excise Duty Receipts district & minerals wise data. Keep up to date inspection record of all regions. Prepare reconciliation excise duty Receipts on monthly basis. Preparation of all types of recovery cases, defaulters list and forward to all relevant regional and revenue offices for early recovery proceedings. Prepare online e-auction advertisements and published into newspapers through Director General Relation Punjab (DGPR). Preparation of auction agreements of all regions under Excise duty on Minerals (Labour Welfare) (Punjab), Rules1971.

Responsibilities
·         Installing new software.
·         Installing new hardware (servers, printers, computer work stations etc)
·         Setting up user accounts, permissions and passwords.
·         Overseeing security of all systems, especially the internet.
·         Installing antivirus protection.
·         Fixing network faults.
·         Technical support for people using the network.
·         Training staff on new systems.
·         Day to day admin and monitoring of network use. 
·         Planning future improvements.
·         Suggesting IT solutions to business problems.
·         Making sure all IT meets industry standards.
·         Supervising helpdesk staff.

Responsibilities
Monitoring
Monitoring of installed equipment/application, Resolve network layer 2 issues, network level 3 issues and other issues, ensured proper working of equipment.
Operation & Maintenance
Solve problems on Windows platforms, monitor & identify problems in network, Support desktops, laptops, blackberries, network printers and software installation. Troubleshoot basic switch/router/server, Troubleshoot issues when occur, Check and maintain logs of switches and routers, managed and monitor Exchange server 2003 on HP SAN cluster environment, Active Directory server 2003 in order to keep the operations running.
Documentation
Keep record of all equipment’s of site, maintain log of issues daily, maintain log of complaints registered on service desk, Keep record inventory issued to users, Send documents to Regional Supervisor in order to keep record of all activities.
 Service Desk Support
Receive calls, Generate ticket, Provide on call support, forward issues to concern departments, visit sites to maintain and upgrade layer 2 network, follow-up with concern department for resolving complaints, Close tickets after verification, Install and configure hardware on request in order to ensure maximum support to clients.
Server Administration
Monitor, Configure and tune performance of servers, resolve issues if found, update operating systems patches, Upgrade software's, Analyze logs for performance tuning, Generate and share system health reports with site in charge, ensured proper working of servers.
 Inventory Management
Monitor complete inventory of network hardware, cabling and power diagrams, trace and record power supply mechanism of site equipment's, update above mention inventories when required in order to keep up to date inventory details.