概要

Energetic and optimistic customer service representative with over 5 years of professional experience assisting customers in solving complex issues. Keen to support Organization in becoming a market leader through proven customer support skills.

工作经历

公司标识
Rider Helpdesk
Airlift Technologies
Mar 2021 - 代表 | Lahore, Pakistan

Resolution of verbal and written customer queries / complaints, Managing the complaint ticketing system -- creating, tracking and resolving tickets, Analyzing and reporting on complaints data and ticket resolution, Resolving complaints via phone, email and our online ticketing system, Owning key KPIs and maintaining SLAs for optimal customer experience

公司标识
TeleSales Executive
Olx Classifieds Pakistan Smc Pvt Ltd
Feb 2021 - Mar 2021 | Lahore, Pakistan

Contact potential or existing customers to inform them about a product or service
Answer questions about products or the company
Ask questions to understand customer requirements and close sales
Direct prospects to the field sales team when needed
Enter and update customer information in the database
Take and process orders in an accurate manner
Handle grievances to preserve the companys reputation
Go the extra mile to meet sales quota and facilitate future sales
Keep records of calls and sales and note useful information

公司标识
Telenor Backend Support Executive
Mindbridge Pvt. Ltd.
Oct 2019 - Mar 2021 | Lahore, Pakistan

Emailcorrespondence

Service Request Handling

Database management

Relevant Reporting

公司标识
Customer Support Executive
Mindbridge Pvt. Ltd.
Mar 2018 - Oct 2020 | Lahore, Pakistan

Serves customers by providing product and service information and resolving product and service problems.

Attracts potential customers by answering product and service questions and suggesting information about other products and services.

Opens customer accounts by recording account information.

Maintains customer records by updating account information.

Resolves product or service problems by clarifying the customers complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.

Maintains financial accounts by processing customer adjustments.

Recommends potential products or services to management by collecting customer information and analyzing customer needs.

Prepares product or service reports by collecting and analyzing customer information.

Contributes to team effort by accomplishing related results as needed.

公司标识
Backend Support Executive
TRG Customer Soultions
Jan 2017 - Mar 2018 | Lahore, Pakistan

Emailcorrespondence

Service Request Handling

Database management

Relevant Reporting

学历

University of the Punjab
中级/A级, 贸易学学生, Intermediate in Commerce‎
Accounting, Economics
等级 B+
2015
Punjab Board of Intermediate
大学入学/0级, 科学, Matriculation in Science‎
Comuter, Physics, Chemistry
等级 B+
2013

技能

中级 Adaptability
熟练 Communication Skills
中级 Core Data
中级 Creativity
熟练 Data Access
熟练 Data Administration
中级 Data Entry Operations
熟练 Data Extraction
熟练 Data Management
熟练 Data Miniing
熟练 Data Mining
中级 Database
中级 Field Data
中级 Microsoft Excel
中级 Superior Work Ethic

语言

熟练 旁遮普语
熟练 乌尔都语
中级 英语