Versatile professional with a proven track record in diverse roles across sales, marketing, customer support & services, sales operations, project management and executive support. Currently excelling as a B2B Wholesales Specialist at RDX Sports, leading international initiatives and optimizing client relations. Previously, honed expertise as a Quality Assurance Specialist at iCrowdNewswire, ensuring top-notch service quality, and as Deputy Manager Sales Marketing at Joyland Ltd., driving event bookings and managing end-to-end logistics. Corporate Sales Manager at Star Land Marketing Private Limited and Team Manager at Interwood Mobel, showcasing adept sales strategies and team leadership. Experienced in executive support at Pakistan Telecommunication Company Limited. Committed to excellence, strategic problem-solving, and fostering positive stakeholder relationships.
1. Led international B2B wholesale initiatives.2. Effectively communicating product features, pricing structures, and promotional offerings to B2B clients.3. Onboarding new international B2B clients, negotiating contracts and terms for mutual benefit.4. Establish and nurture strategic partnerships with distributors, retailers, and key stakeholders to drive market share.5. Demonstrating comprehensive knowledge of Product and, advising clients on product selection and customization options.6. Coordination with logistics and factory for international shipments, ensuring timely and efficient delivery to clients worldwide.7. Conducted ongoing market analysis to identify trends, competitor activities, and opportunities for market expansion.8. Fostering strong relationships with clients, addressing inquiries, resolving issues, and maintaining high customer satisfaction.9. Oversaw the end-to-end order process, from initial inquiry to delivery, ensuring seamless transactions and customer fulfillment.10. Generating and analyzing sales reports, presenting key findings to management for informed decision-making and future strategy development.11. Proactively address customer concerns and resolve issues to maintain positive relationships.
Monitoring day to day KPI\'s & make sure the sales team works as per KPI\'s.
Perform a strong check on calls & chats made by account managers to provide them with constructive feedback.
Study outbound calls, Live chats & Customer service presentation to determine the quality of customer experience.
Perform quality audit to ensure quality of customer service
Perform quality audit to ensure the that process is being followed.
Training Sales team on specific subject.
Ad Hoc Audits
C-Sat and NPS Audits
Demo Incentive Audits for Finance
Reports for Performances of Sales Agents
Identifying and pursuing sales opportunities to drive event bookings.
Building and maintaining relationships with clients, vendors, and other stakeholders.
Creating and presenting proposals and contracts for potential clients.
Negotiating prices and contracts with clients and vendors.
Collaborating with other departments, such as marketing and operations, to plan and execute events.
Conducting site inspections and providing event planning guidance to clients.
Managing event budgets and ensuring profitability for the organization.
Ensuring compliance with legal and ethical standards in all aspects of the business.
Managing event logistics, including venue setup, catering, and entertainment.
Providing exceptional customer service and ensuring client satisfaction.
Analyzing sales data and market trends to develop and adjust sales strategies.
Keeping up-to-date with industry developments and regulations, and applying this knowledge to improve sales performance.
Leading and managing a team of event sales professionals.
Recruiting, training, and managing a team of real estate agents.
Setting sales goals and developing strategies to achieve them.
Coordinating and overseeing the sales process from lead generation to closing.
Monitoring market trends and advising agents on pricing and marketing strategies.
Developing and implementing marketing plans to promote properties and the brokerage.
Negotiating contracts and ensuring compliance with legal and ethical standards.
Maintaining a positive relationship with clients, agents, and other stakeholders.
Reporting on sales performance and providing feedback to the team.
Keeping up-to-date with industry developments and regulations.
Managing and training a team of sales associates to ensure excellent customer service and sales performance.
Developing and implementing sales strategies to achieve the store's sales targets.
Ensuring the store's inventory is properly managed and displayed.
Collaborating with other departments, such as marketing and purchasing, to optimize sales performance.
Analyzing sales data and market trends to develop and adjust sales strategies.
Ensuring compliance with legal and ethical standards in all aspects of the business.
Maintaining a clean and well-organized store environment.
Developing and maintaining positive relationships with customers and vendors.
Conducting regular performance evaluations and providing feedback to the sales team.
Keeping up-to-date with industry developments and regulations, and applying this knowledge to improve sales performance.
Managing the EVP's calendar, scheduling appointments, and coordinating meetings.
Arranging travel, accommodation, and transportation for the EVP as needed.
Screening and directing phone calls and emails to the appropriate parties.
Preparing and editing correspondence, reports, and presentations for the EVP.
Conducting research and compiling data for the EVP's use.
Maintaining confidential files and records for the EVP.
Coordinating with other departments and stakeholders on behalf of the EVP.
Attending meetings with the EVP, taking minutes, and following up on action items.
Managing expenses and budgets for the EVP.
Performing other administrative and secretarial duties as assigned by the EVP.