Helping and assisting network administrator in his projects/deployment and routine tasks
 With limited responsibility for IT services/operations on the absence of network admin
 Providing technical support regarding computer/internet issues
 Software installation/email configuration/system domain joining
 New system and desktop windows, office related software installation
 Hardware replacing and hardware fault tracing for desktop machine
 Responsible for the availability of internet/ and required application software at user end
 Resolve ticketing complaints and issues and make them updated status. Complete system support of
Head Office.
 Scheduled backups of HOD\'s data/email backup on external and reliable storage
 Adhoc backups of leaving employees data and email
 Laptops takeover and reissuance
 Manage employee backup on CD/DVD and provide copy when someone require
 Monitoring of network printers, performance and servicing when require.
 Supporting to Remote areas regarding email/applications/other issues via phone, remote desktop
connection.
 Coordination with procurement concerns regarding Repair and Maintenance and new purchase items.
And follow till repair & Maintenance complete
 IT inventory - inventory updating with coordination other concerns at other locations
 Making Purchase requisition. Receive R/M from vendor. Make GRN. Coordination with accounts
department and vendor as well.
 Responsible for IT R/M (repair and maintenance). Those receive from other locations
 Research and suggest quality IT equipment when department ask for. i.e. Printer, Scanner, computers
 Looking inward and outward of all kind of IT related new/old equipment sent to /received from Head
Office to other location
 Research and suggest quality IT equipment when department ask for. i.e. Printer, Scanner, computers
 Responsible for inward/outward for all kind of IT related new/old equipment send/receive from Head
Office to other location
 Maintain and mange discard items inventory with the coordination of regions concerns.
Or visiting there if required.