概要

Human Resource Professional committed to work to the highest standards with latest industry trends.

项目

SME Sales
Prepaid Energy Meter Using Smart Card Technology

工作经历

公司标识
Assistant Manager HR Operations
Great Computer Solutions, Inc
Mar 2021 - 代表 | Lahore, Pakistan

Working as AM HR Operation in US-Based MSP

公司标识
Technical Support Engineer
SharpTel Pvt.Ltd.
Oct 2018 - Feb 2021 | Multan, Pakistan

Provide Technical Support to Fiber, WiMAX, Ethernet CS, and Radio clients.
Edit & Maintain customer's records and information.
Ensures and provides quality service to customers.
Working in a Service desk team, engage engineers for technical resolution of incidents
Responsible for assuring users are provided efficient and timely first and second level support
Ensure all calls are logged, updated, and closed accurately as per agreed SLAs/OLAs
Responsible for analysis of performance and designing reports on the basis of KPI.
IT Service – Directly support our internal customers through various SLAs
Assist with troubleshooting network connectivity between sites when necessary
Resolving technical problems with LAN, WAN, and other systems

公司标识
Customer Support Executive
Augere Pakistan (Pvt.) Ltd. (QUBEE)
Jul 2017 - Dec 2018 | Multan, Pakistan


To address sales inquiries via Email, Social media & phone call
Implementing effective user satisfaction strategies by identifying and eliminating the root causes of user problems
Act as the first line of communication with clients, focusing on customer needs & satisfaction
Answer inbound calls, listen and resolve customer’s concerns
Provide proactive customer follow-up and issue management, including coordination of customer calls.
Write professional responses to agent emails using proper grammar, spelling, and punctuation. Use prewritten templates, when appropriate.
Responsible for placing outbound calls to customers to walk them through company products, including answering tier 1 and some tier 2 technical support questions.
Access technical issues and identify solutions.
Maintained a high level of customer satisfaction by clarifying customer needs, while ensuring they were met in a timely fashion.

公司标识
Trainee Engineer
The Women University Multan.Punjab,Pakistan
Apr 2016 - Mar 2017 | Multan, Pakistan


Using computer-assisted engineering and design software\
Attending meetings on site
Preparation of Electrical procedures for installation test & commissioning.
Reading electrical design specifications and technical drawings.
Organizing routine servicing schedules
Making sure all electrical engineering projects are fit for their purpose
Liaising with and monitoring third-party contractors.
Negotiating with suppliers and purchase items at optimum cost.

公司标识
Intern Engineer
Pakistan Telecommunication Company Limited (PTCL)
Feb 2014 - Jun 2014 | Multan, Pakistan


To handle all types of complaints related to the products and services
To make sure the complaints are resolved within the given time.
To take regular feedback from customers & assure customer satisfaction
To provide the customers with the complete information about the company products and services, new launchings, new schemes, changes in T&C
To increase the sales of company products and services through direct selling.
To make reports of sales, customer visits, customer complaints on daily basis and coordinating with the supervisor regarding those report 
MDF Jumper Maintenance
DSL Modem ConfigurationEvaluate current business practices and recommend improvements
Assist in managing business operations on a daily basis
Ensure customer satisfaction by addressing customer inquiries and concerns in a timely fashion
Promote the company’s products and services to customers

学历

Institute of Southern Punjab, Multan
哲学硕士, M.Sc Electrical Engineering‎
Electrical Power
Completed
2017
Bahauddin Zakariya University
学士, 理工学士, B.Sc Electronics Engineering‎
Electronics
CGPA 3.3/4
2013
BISE
中级/A级, 理学院(工程预科), F.Sc Pre-Engineering‎
Chemistry, Mathematics, Physics
所占比重 74%
2009
BISE
大学入学/0级, 科学, Matric in Science‎
Chemistry, Mathematics, Physics
所占比重 86%
2007

技能

中级 IT Support
中级 Access Networks
中级 CCNA
中级 Computer Network Operations
熟练 Computer Technology
熟练 Customer Applications
熟练 Customer Communication
熟练 Customer Handling
熟练 Customer Satisfaction
熟练 Customer Service Management
熟练 Customer Service Operations
中级 Customer Service Representatives
熟练 Customer Services
熟练 Customer Success
熟练 Customer Support
中级 Customer Support Operations
中级 Desktop Support Management
中级 Direct Sales
中级 Electronic Circuit Design
中级 Electronics Repair
中级 Engineering Analysis
熟练 English Language Learners
初学者 Enterprise Network Design
中级 Enterprise Technology Sales
中级 Excellent Sales And Negotiation Skills
熟练 Excellent speaking skills in the target language
中级 Fast Learner
中级 Flexible Approach to Work
熟练 Fluency In English
熟练 Fluent In English
中级 Food Knowledge
熟练 Fresh or experienced both can apply
熟练 good planning and organisational skills.
熟练 Haircut Consultation
中级 Help Desk Support
熟练 High Sense Of Urgency
中级 Installation & Maintenance Of IT Software And
中级 Installation & Troubleshooting Of Network
中级 IP Networks
中级 IT Hardware Support
熟练 IT Skills
中级 Knowledge Of Windows System Administration
熟练 Lab Knowldge
熟练 LAN/WAN Management
中级 Laying Of Network & Power Cables
初学者 Maintenance of Equipment
熟练 Manage Client Relationships
中级 Managing Technical Personnel
熟练 Multitasking Skills
中级 Negotiations

语言

熟练 旁遮普语
熟练 乌尔都语
熟练 英语

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