概要

Hi Greetings, My name is Mohsin Abdul . I have done masters in business administration and before that I have done bachelors hons degree in business administration as well so my overall 17 years of business education and My background in Customer Service and Support would enable me to be a valuable contribution to your company.

I am also certain that my proficiency in MS Word, Excel and PowerPoint would greatly contribute to increased productivity and excellent client relations on many levels.

I have approximately (7) years of experience with Inbound/Outbound in international Customer Service, Support as well as Administrative and Clerical skills. Started to manage a team and projects since 2007 up to the present.

I have a wide range of skills and abilities that provided me with excellent people and communication skills necessary to succeed in this fast-paced and exciting industry. I feel confident that I have what it takes to hit the ground running and strengthen your organization.

I have published my research thesis works in emerald Journals. Regarding the topic The impact of perceived value and overall satisfaction on the purchase Intention.

From a long time, I was managing projects related to customer service,property management, virtual assistance, and medical billing, disputed bills collections etc.

I am also specialize in:

Customer service calls
Follow-ups via Chat & E-mail
Manage payments, shipments, and orders.
Gathering & analyzing data from various databases and sources.
Developing reports, summaries, recommendations, and visual representations.

I will assure you the quality of work and results and I would LOVE to work with you and maintain a long-lasting business relationship. I assure you quality work and look forward to hearing from you soon. Lets get started. THANKS!

项目

Projects
SKILLS AND EXPERTISE
Portfolio

工作经历

公司标识
Manager Operations
Logical X Solutions
May 2017 - 代表 | Lahore, Pakistan

公司标识
Business Development Manager
Emenac Inc
Jul 2017 - Aug 2022 | Lahore, Pakistan

I am working as a business development manager and is responsible for client coordination, Project Landing, Project management, quality analysis and is also responsible for remote based services and completed 150 projects within 7 years with 100% success rates.

公司标识
Customer Services and Sales Support Specialist
Cresset Technologies
Mar 2017 - Jun 2017 | Lahore, Pakistan

Operations Department

公司标识
Senior Worker compensation Liens Negotiator
Protege Global
Aug 2015 - Jan 2017 | Lahore, Pakistan

Collections of disputed medical bills from insurance companies and defense attorney's in the state of California.

公司标识
Technical Customers Support
Mace Engineering Australia
Jan 2016 - Jul 2016 | Lahore, Pakistan

Email technical support for the customers in Australia regarding order placements of auto body parts,information and troubleshooting..

公司标识
CUSTOMER SUPPORT EXECUTIVE
Mindbridge Pvt. Ltd.
Feb 2015 - Aug 2015 | Lahore, Pakistan

Sales and inbound customer support

公司标识
Customer Services Representative
Global bridge communications
Jan 2014 - Jan 2015 | Lahore, Pakistan

 Enhance the revenue of the company by providing upgrades in the services of customers existing Packages like cable, internet and phone services.
 Subscribe and signup the existing customers of Comcast Xfinity, Time Warner, and dish network in USA for the promotions in which customer will pay upfront for 1 year and get extra reward like 50 % off.
 To achieve or meet the target which is $ 5000/month revenue for each employee

公司标识
Customer Services Assistant
Pakistan Telecommunication Company Limited (PTCL)
Oct 2012 - Feb 2014 | Lahore, Pakistan

• Providing customer services and gives one quick solution to the customer regarding every product and services of PTCL in all over the Pakistan
• Provide technical assistance to the customers regarding their problems on inbound calls
• To maintained the performance according to designed SOP of the company and score 100 % KPI according to quality parameters

公司标识
Assistant Marketing Manager
Leicester group of colleges
Apr 2012 - Oct 2012 | Lahore, Pakistan

 To develop and evaluate the marketing channels
 Segmentation the target market of Lahore and locate the areas to business development officers
 To develop the advertising campaigns

学历

Superior University Lahore
硕士, 工商管理硕士学位, MBA‎
CGPA 2.6/4
2015
The Superior College
学士, 工商管理学士学位, BBA (Hons) Marketing‎
Marketing
CGPA 2.9/4
2012
govt degree college model town lahore
中级/A级, 计算机科学学生, FSC‎
Engineering Management
所占比重 52%
2008
Paradise Cadet School
大学入学/0级, 科学, matric‎
General Science
所占比重 63%
2006

技能

熟练 Active & Positive Mind
熟练 Administrative Skills
熟练 Advertising Sales
熟练 Affressive Marketing
熟练 Analytical Mind
熟练 Analytical Skills
熟练 Bachelors / Master’s degree holder preferable
初学者 Business Analysis
熟练 Business Development
熟练 Business Sales
熟练 Business Sales Strategy
熟练 Campaigns Management
熟练 Communication Skills
熟练 Conservation Awareness
熟练 Content Developement
熟练 Convincing Skills
熟练 Coordination
中级 Creative Abilities
熟练 Critical Incident Debriefing
熟练 Customer Conversion Skills
熟练 Customer Relation Management
熟练 Customer Satisfaction
熟练 Customer Service Operations
熟练 Customer Services Operations
熟练 Data Quality Assurance
熟练 Database Administration
中级 Debt Collection and Recovery
熟练 Delivery Management
熟练 Detail Oriented
熟练 Digital Marketing
熟练 E-Commerce SEO
熟练 eCommerce Optimization
熟练 End To End Recruitment
熟练 ERP Oracle
熟练 Fleet Management
熟练 Fluent in English
中级 Global Business Development
熟练 Global Talent Acquisition
熟练 Good Personality
中级 Influential Communicator
熟练 International Sales
熟练 Inventory Management
熟练 Listening to Customers
熟练 Marketing Strategy
熟练 Material Purchasing
熟练 Medical Billing Processing
熟练 Microsoft Excel
熟练 Microsoft Office
熟练 Ms Excel
熟练 MS Office

语言

初学者 西班牙语
熟练 旁遮普语
熟练 乌尔都语
熟练 英语

Mohsin 联系人

Muhammad Awais Aslam
Mindbridge Pvt. Ltd.
Asad Ali
Black Urban Inc.
Muhammad Ans
Suave Solutions
Jahanzaib Hassan
WeWash Pvt. Ltd, Lahore