Hi Greetings, My name is Mohsin Abdul . I have done masters in business administration and before that I have done bachelors hons degree in business administration as well so my overall 17 years of business education and My background in Customer Service and Support would enable me to be a valuable contribution to your company.
I am also certain that my proficiency in MS Word, Excel and PowerPoint would greatly contribute to increased productivity and excellent client relations on many levels.
I have approximately (7) years of experience with Inbound/Outbound in international Customer Service, Support as well as Administrative and Clerical skills. Started to manage a team and projects since 2007 up to the present.
I have a wide range of skills and abilities that provided me with excellent people and communication skills necessary to succeed in this fast-paced and exciting industry. I feel confident that I have what it takes to hit the ground running and strengthen your organization.
I have published my research thesis works in emerald Journals. Regarding the topic The impact of perceived value and overall satisfaction on the purchase Intention.
From a long time, I was managing projects related to customer service,property management, virtual assistance, and medical billing, disputed bills collections etc.
I am also specialize in:
Customer service calls
Follow-ups via Chat & E-mail
Manage payments, shipments, and orders.
Gathering & analyzing data from various databases and sources.
Developing reports, summaries, recommendations, and visual representations.
I will assure you the quality of work and results and I would LOVE to work with you and maintain a long-lasting business relationship. I assure you quality work and look forward to hearing from you soon. Lets get started. THANKS!
I am working as a business development manager and is responsible for client coordination, Project Landing, Project management, quality analysis and is also responsible for remote based services and completed 150 projects within 7 years with 100% success rates.
Collections of disputed medical bills from insurance companies and defense attorney's in the state of California.
Email technical support for the customers in Australia regarding order placements of auto body parts,information and troubleshooting..
Sales and inbound customer support
Enhance the revenue of the company by providing upgrades in the services of customers existing Packages like cable, internet and phone services.
Subscribe and signup the existing customers of Comcast Xfinity, Time Warner, and dish network in USA for the promotions in which customer will pay upfront for 1 year and get extra reward like 50 % off.
To achieve or meet the target which is $ 5000/month revenue for each employee
• Providing customer services and gives one quick solution to the customer regarding every product and services of PTCL in all over the Pakistan
• Provide technical assistance to the customers regarding their problems on inbound calls
• To maintained the performance according to designed SOP of the company and score 100 % KPI according to quality parameters
To develop and evaluate the marketing channels
Segmentation the target market of Lahore and locate the areas to business development officers
To develop the advertising campaigns