概要

An analytical mindset, adaptability to resolve multifaceted issues, characterised as a self-starter, truly committed to deliver solutions with the ability to apply modern technologies which translate business needs into a practical reality.

*** Fluent in speaking the English Language.

项目

Market Outside The Box (MOTB) Event for MOVENPICK

工作经历

公司标识
Supervisor Operations
Systems Ltd
May 2018 - 代表 | Lahore, Pakistan

Supervisor Operations (Customer Service Department) for a foreign project/campaign.

Systems Limited, Lahore, Pakistan.

公司标识
Sr. Manager (Admin, Customer Service, Sales Support)
MÖVENPICK, U.A.E.
Jan 2014 - Jan 2018 , United Arab Emirates

Key responsibilities:
Daily correspondence with the customers and business vendors via e-mails & telephone.
Customer attraction & retention by making appealing company profiles & price quotations.
Coordination with the team to manage daily operations & procedures; reviewing and approving supply requisitions; preparing payroll; filing system; clerical functions.
Supervising day-to-day team activities.
Coordination between the warehouse, logistics and the commercial team.
Keep management informed by reviewing and analysing special reports; summarizing information; identifying trends.
Maintain sales staff by recruiting, selecting employees.
Prepare official letters, presentations and reports.
Manage daily route sales, smooth & timely deliveries.
Bring creativity & innovation, different new ideas to make process efficient.

Achievements:
Played a pivotal role to increase the company’s revenue from AED 4.8 million to AED 7.2 million a year.
During my tenure; I managed to attract 30 new retentive customers and established long-term customers relations.
Demonstrated excellent abilities in customer orientation by assisting the marketing/operations department in promotional activities and campaigns.
Provided exceptional support to the director and co-workers which increased overall efficiency by 30%.
Achieved appreciation letter for giving excellent customer support.
Coordinated events and other activities at the best yet economical locations – saved expenses by 40%.
Provided backup support to other departments which was highly admired by the CEO.
Collaborated with other departments of the company to centralize the customer database for easy retrieval of information.

学历

University of the Punjab
学士, 艺术学士, Humanities Group‎
English (Language & Literature).
等级 B
2008

技能

5+ 年 Accounts
3 年 Administration
3 年 Business Development
4 年 Customer Relations
4 年 Customer relationship Management
5+ 年 Employee Relations
3 年 HR/Recruitment/Talent Acquisition
3 年 performance management
3 年 Procurement / Sale & Purchase
5+ 年 Team Management

语言

熟练 乌尔都语
熟练 英语

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Khurram 联系人

Sohaib Hashmi
Systems Ltd