An analytical mindset, adaptability to resolve multifaceted issues, characterised as a self-starter, truly committed to deliver solutions with the ability to apply modern technologies which translate business needs into a practical reality.
*** Fluent in speaking the English Language.
Supervisor Operations (Customer Service Department) for a foreign project/campaign.
Systems Limited, Lahore, Pakistan.
Daily correspondence with the customers and business vendors via e-mails & telephone.
Customer attraction & retention by making appealing company profiles & price quotations.
Coordination with the team to manage daily operations & procedures; reviewing and approving supply requisitions; preparing payroll; filing system; clerical functions.
Supervising day-to-day team activities.
Coordination between the warehouse, logistics and the commercial team.
Keep management informed by reviewing and analysing special reports; summarizing information; identifying trends.
Maintain sales staff by recruiting, selecting employees.
Prepare official letters, presentations and reports.
Manage daily route sales, smooth & timely deliveries.
Bring creativity & innovation, different new ideas to make process efficient.
Played a pivotal role to increase the company’s revenue from AED 4.8 million to AED 7.2 million a year.
During my tenure; I managed to attract 30 new retentive customers and established long-term customers relations.
Demonstrated excellent abilities in customer orientation by assisting the marketing/operations department in promotional activities and campaigns.
Provided exceptional support to the director and co-workers which increased overall efficiency by 30%.
Achieved appreciation letter for giving excellent customer support.
Coordinated events and other activities at the best yet economical locations – saved expenses by 40%.
Provided backup support to other departments which was highly admired by the CEO.
Collaborated with other departments of the company to centralize the customer database for easy retrieval of information.