I have recently completed my Masters (MS-Project Management- 2015-2017) from COMSATS, Lahore. I graduated in Business Administration (BBA-Honors) from Kinnaird College for Women University., Lahore (2011-2015). During my studies, I availed various internship opportunities including a commercial bank and a hospital. I am also skilled at using Microsoft Office applications (Word, Excel PowerPoint).
As a recent graduate, I aspire to gain experience and apply my academic background in business administration and project management for the benefit of employer, and my own career development.
In addition to my academic enrollments, I have worked as a community service internee at Fatima Memorial Hospital for skill development activities of teachers in rural areas. I have also experienced branch banking operations of Faysal Bank, which included account opening, cash desk reconciliation, daily transactional banking, and customer service.
In the long run, I visualize myself committed towards developing my skills and competences as required. This vacancy has, therefore, immense career appeal. My rsum is attached for your kind perusal.
With assurance of my passion, and commitment towards diligence and responsibility required for this vacancy, I humbly request you to consider me for this role and provide me an opportunity for an interview.
Thank you and profound regards,
Manage and lead E-commerce team.
Create and maintain in-stores and online business plan.
Research on promotional activities of different Brands.
Design calendar of online promotional campaigns and execute accordingly.
Drive the business process, analyze financial and operational results for further improvement.
Manage inventory and keep the company website up to date with the latest stock & imagery.
Keep the brand website update with new products & images to all platforms (Facebook shop, daraz, website)
Content writing/ Description of products w.r.t composition, design etc.
Ensure smooth working of E-commerce platform and constantly work to improve the customer experience.
Manage web development and courier service agency.
Designing & Executing Shoots by assisting other team members.
Collaborate with warehouse team to provide better customer service.
Responding to customer queries on social media, call queries, whatsapp, e-mails etc & resolving customer complaints.
Compiling, reporting and then taking measurements to improving the customer service process.
Daily fulfilment of orders and generating courier invoices so that orders can be dispatched.
Responsible for daily, monthly and yearly E-commerce reporting.
Provide detailed reporting on product trends, competitor’s trends with actionable data to support business development decision making process.
Other reasonable duties, as assigned.
• Responding to customer queries on social media.
Responding to customer call inquiries.
• Maintaining the database record of customer queries.
• Informing customers about their order delivery status
• Research on promotional activities of different Brands.
• Profiling of customer’s order record.
• Maintaining customer database
• Contacting customer’s if there is any issue with product.
• Calling customers on daily basis if there is order cancellation.
• Resolving customer complaints.
• Compiling, reporting and then taking measurements to improving the customer service
• Responsible for handling complete life cycle of recruitment using different channels.
• Prepare job adverts, checking application form, short listing, interviewing and selecting candidates.
• Screening the candidates by resume shortlist, phone interview and personal interviews and background verification of the shortlisted candidates.
• Evaluate candidates on their skills, attitude and interest toward organization.
• Assist with the day to day operations of the HR Admin department.
Event branding & designing, Event décor and risk manager voluntarily worked in different events/exhibitions.
Acquire data and maintain databases, Identify, analyze results using statistical techniques, and interpret data through trends or patterns in complex data sets.
Account Opening, Cheque deposit and clearance, Pay-order issuance process.
Outreach event management for various health awareness campaigns of children,
Training of teachers in outreach schools in basic IT skills,
Taking histories of patients in different wards,
Managing the hospital’s accounts registers