概要

I believe that my extensive experience in the marketing, trainings, product management, sales after sales services along with customer relationship management and working on the product operations side as well make me an appropriate candidate for a suitable managerial position.
Dedicated PRODUCT OFFICER motivated to maintain liaison with all stakeholders to contribute to companys success. Proven ability to establish strong relationship with partners to resolve service, operational matters and provide additional services. Reliable, goal oriented, organized, dependable, prioritizing tasks and meeting deadlines.

工作经历

公司标识
PRODUCT EXECUTIVE
Efu Life Assurance Ltd
Mar 2016 - 代表 | Lahore, Pakistan

 PRODUCT OFFICER: (TELENOR MICROFINANCE BANK: 01st February, 2018 till date)
·         Coordination with TMFB branches, Telenor Branch Lead & EFU Head Office (being placed at TMFB Lahore.)
·         Conducting Product Trainings across Pakistan for introducing and refreshing the product knowledge.
·         Daily reporting to the concerned stakeholders along with regular data maintenance MIS and Business Reports including all comprehensive data compilation.
·         Follow up telephonic calls to BM (Branch Manager), Customer Service Officer (CSO) & EFU Sales Staff to yield business numbers and boost sales.
·         Ensuring complete documentation initiating from application forms to claim settlement papers.
·         Getting thorough claim settlement in coordination with EFU Claims.
·         Handling all inquiries and issues via phone and emails regarding product apprehension.
 
 
CUSTOMER CARE OFFICER: (ASKARI BANK ISLAMIC: 01st March, 2016-31st Jan. 2018)
·         Coordination with Askari Islamic Bank branches & EFU Head Office (being placed at Askari Bank Islamic Branch.)
·         Conducting PRODUCT TRAININGS across Pakistan for introducing and refreshing the product knowledge.
·         Daily reporting to the concerned HODs along with regular data maintenance MIS and Business Reports including all data compilation.
·         Follow up telephonic calls to ASCs (Area Sales Coordinators) & branch staff to yield business numbers and boost sales.
·         Ensuring complete documentation initiating from application forms to claim settlement papers.
·         Getting thorough claim settlement in coordination with Microensure Pvt. Ltd.
·         Handling all inquiries and issues via phone and emails regarding product apprehension.
·         Providing after sales support to branches remotely.
 

公司标识
CRM COORDINATOR
Porsche Pakistan
Feb 2015 - Sep 2015 | Lahore, Pakistan

• Dispatching of all necessary documents to the customers in timely manner
• Handling all inquiries and issues via phone, email and post regarding booked vehicles
• Recovery of payments from customers against booked Porsche vehicles
• Maintaining of complete records of all customer communication and documentation of their booked Porsche vehicles.
• Making necessary arrangements for the delivery of the booked Porsche Vehicles
• Daily reporting to the concerned HOD’s along with regular data maintenance in [email protected]
• Follow up telephonic calls after Dispatching of all Documents to Customers.
• Conducting and record customer’s feedback through Booking Satisfaction and Service Satisfaction surveys

公司标识
Bancassurance Sales Consultant
Bank Alfalah Limited
Sep 2013 - Feb 2015 | Lahore, Pakistan

• Responsible for Sales and Service of Takaful product for all the Branches in the cluster. Ensuring that each branch achieves its respective targets.
• Responsible for the training of the entire branch staff also participated in "TRAIN THE TRAINERS" campaign and won a rewardin the entire Lahore Area.
• Successfully enhanced the profit of the assigned branches.
• Successfully maintained healthy and fruitful relationship with the entire branch staff and customers.
• Responsible for providing after sales services to customers.
• Responsible for the communication with and between the entire team nationwide.
• Reporting to the Head of Takaful.

公司标识
Marketing and Research Associate
Ghonsla Pvt. Ltd
Sep 2011 - May 2012 | Lahore, Pakistan

公司标识
Intern
MCB Bank Limited
Jul 2009 - Aug 2009 | Lahore, Pakistan

学历

University of the Punjab
硕士, 工商管理硕士学位, MBA‎
Marketing (Brand Management, Consumer Behavior)
CGPA 3.8/4
2013
University of the Punjab
学士, 工商管理学士学位, BBA Hons.‎
Marketing (Brand Management, Consumer Behavior), Marketing
CGPA 3.5/4
2011
FAZAIA INTER COLLEGE-LAHORE
中级/A级, 理工系(医学预科), F.Sc‎
Biology, Physics, Chemistry
等级 A
2006
Army Public School For Girls, Azam Garrison
大学入学/0级, 科学, Matric‎
Biology, Physics, Chemistry
等级 A+
2004

技能

中级 Business Sevelopment
熟练 Cross functional Relationships
熟练 Customer Relationship and services
中级 Product Management
熟练 Product Training

语言

中级 旁遮普语
熟练 乌尔都语
熟练 英语