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概要
A Self-Motivated person. Seeking the maximum level of professionalism, and a job that could provide me with high Achievement where I can exploit my Abilities, Skills & Creativity.
项目
工作经历
Ground Operations Lead
Generate sales Leads.
Pre Launch Research
Market Research
Fulfillment Specialist
B2B sales
Marketing
City Operation & Logistic Executive
Applied excellent problem-solving, process development and strategic implementation skills to lead and support all areas of operations.
Assisted various departments with change by communicating new improvement plans and expectations.
Tracked and analyzed reports to determine needed improvements.
Worked with brand ambassadors to understand needs and provide Uber service.
Drive & Rider operational improvements which resulted in savings and improved profit margins.
Launch Uber GO,MINI, Moto & Auto ( Lahore ,Gujranwala ,Multan,Rawalpindi)
Customer Care Lead
Supervise day-to-day operations in the customer service department.
maintaining statistical and financial records
Respond to customer service issues in a timely manner.
Create effective customer service procedures, policies, and standards.
Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
Maintain accurate records and document all customer service activities and discussions.
Assess service statistics and prepare detailed reports on your findings.
Managed service centers & warehouse in Gujranwala, Sialkot, Gujrat, Sargodha
Custom Care Executive
Company Policies and procedures
Maximized customer satisfaction by developing and implementing effective guidelines provided by upper management
Maintained good rapport with customers and colleagues
