概要

To enhance my services level for better understanding in existing systems and to apply this
knowledge coupled with my analytical and creative capabilities to develop better sustainable
and human friendly systems, and to work with zeal and for the prosperity of the organization.

工作经历

公司标识
Customer Support Officer
Celestial Trading Tools
Jan 2021 - 代表 | Lahore, Pakistan


Respond to customer queries in a timely and accurate way,via phone,email or chat.
Identify customer needs and help customers use specific features.
Update our internal databases with information about technical issues and useful discussions with customer.
Share feature requests and effective workrounds with team members.
Inform customers about new features and functionalities.
Followup with customers to ensure their technical issues are resolved.
Gather customer feedback and try to convert them in sales.

公司标识
Hr executive
Guardian Constructions Pvt Ltd
Aug 2019 - Apr 2020 | Lahore, Pakistan


Record keeping of personal data of employees.
Posting jobs on different platforms for desired position.
Maintaining all social media accounts like fb, instagram & LinkedIn.
Other task assigned by head of department.
Hiring recommendations - scheduling potential candidates for interviews and conducting orientation.

公司标识
Senior Business Agent
harvest global market
Aug 2017 - Jul 2018 | Lahore, Pakistan


To generate quality leads that result in sales.
Cold calling to arrange meetings with potential customers to prospect for business.
Work with team to achieve sales performance targets.
Develop and maintain client portfolio Online commodity Trading Financial Market Research to be updated with previous and present market trends.

公司标识
HCD Inter
Urban Sole
Apr 2017 - Jun 2017 | Lahore, Pakistan


Maintain personal record of employee
Hiring receommendations - scheduling potential candidates for interviews and conducting orientations.
Manage all events like any match held between employees and birthday celebrations of employees.

公司标识
TSO
Silbank
Sep 2016 - Apr 2017 | Lahore, Pakistan


To generate quality leads that result in sales.   
Cold calling to arrange meetings with potential customers to prospect for business.
Work with team to achieve sales performance targets.

学历

University of Central Punjab (UCP)
硕士, 工商管理硕士学位, MBA‎
Human Resource Management
2018
University of the Punjab
学士, Bachelors in Commerce (Hons), b.com hons‎
Human Resource
2015

技能

熟练 Call Handling
熟练 Chat Support
中级 Committed to Customer Satisfactio
中级 Customer Satisfaction
初学者 Data Management
中级 Excellent communication
中级 Negotiation Skills
中级 Stress Handling
中级 Time Management
熟练 Zendesk

语言

中级 英语
中级 乌尔都语