概要

A highly motivated and experienced Customer Service Advisor with more than two years in a
variety of Customer Support Departments. Focused on providing a first class customer
experience and resolving any queries, complications or issues that may arise. An excellent
telephone manner and enthusiastic approach combined with a genuine warmth and dedication
to customer satisfaction inspires confidence in the customer and among colleagues.

工作经历

公司标识
Customer Support & Sales Team Leader
KM Communications
Jan 2017 - Sep 2017 | Lahore, Pakistan

1- Create an inspiring team environment with an open communication culture.
2- Set clear team goals.
3- Delegate tasks and set deadlines.
4- Oversee day-to-day operation.
5- Monitor team performance and report on metrics.
6- Motivate team members.
7- Discover training needs and provide coaching.
8- Listen to team members’ feedback and resolve any issues or conflicts.
9- Recognize high performance and reward accomplishments.
10- Encourage creativity and risk-taking.
11- Suggest and organize team building activities.
12- Make plans to boost up sales.

公司标识
Customer Support & Verification Officer
1n1 Solutions
Mar 2016 - Sep 2017 | Lahore, Pakistan

1- Attracts potential customers by answering product and service questions; suggesting information about other products and services.
2- Opens customer accounts by recording account information.
3- Maintains customer records by updating account information.
4- Resolves product or service problems by clarifying the customer\'s complaint; determining the cause of the problem; selecting and explaining
the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
5- Maintains financial accounts by processing customer adjustments.Recommends potential products or services to management by collecting
customer information and analyzing customer needs.Prepares product or service reports by collecting and analyzing customer
information.Contributes to team effort by accomplishing related results as needed.
6- Verify new sales and make them ready for further process.

公司标识
Sales Executive
Future Now (Pvt) Limited
Oct 2015 - Mar 2016 | Lahore, Pakistan

1- Answering incoming phone calls and place order for fast food.
2- Answering the questions about products and suggesting them the best deals.
3- Maintain call quality as well as sales daily and monthly sales.

学历

University of the Punjab
学士, 艺术学士, B.A‎
English
等级 A+
2014
B.I.S.E LAHORE BOARD
中级/A级, 贸易学学生, I.Com‎
Accounting, Economics, English
等级 B+
2011
B.I.S.E LAHORE BOARD
大学入学/0级, 科学, Matriculation‎
Biology, Chemistry, Physics
等级 C
2009

技能

初学者 Certified Service Representation
初学者 Sales Executive
中级 Tbricklaying

语言

熟练 英语
熟练 乌尔都语
熟练 旁遮普语