概要

I have worked as a Customer services executive in Sybrid Islamabad, and as salesman, in retail, as a Receptionist in hospitality, a Data entry operator more jobs in full and part time . I can Work as wholeheartedly as i can deliver my best if whatever the condition is . I'm really oriented and self motivated person . I work in detail complete any given assignment.

项目

Solar Campaign
Debt Consolidation
Auto Warranty
Auto Insurance
Wow health solutions

工作经历

公司标识
Customer Success Executive
Naxxa Consulting (Pvt.) Limited
May 2023 - 代表 | Islamabad, Pakistan

Assisting customers through chat, email & demo.Presenting product demos to prospects.Developing customer relationships. Promoting retention and loyalty. ultimately improving customer lifetime.valuing and reducing churn.Ensuring all customers are successfully using the product or service they\'ve purchased from the company.

公司标识
Senior Customer Support Representative
Rockville Technologies
Jan 2023 - May 2023 | Islamabad, Pakistan

Performing the role of Credentialing officer & Business Development OfficerDriving business growth within the companyDeveloping a network of contacts to attract & onboard new businessesArranging presentations & Presenting Businesses the company\'s overviewFollowing up with Businesses & Customers for contracting or queries on required basisOnboarding businesses & checking with stock supplyProcessing Inbound & outbound callsAssisting Customers & Businesses through Chats, Emails & CallsUsing Salesforce, Bonafede ,Parachute, Slack, Ring Central & Click up for calls Chats, & emails to stay in touch with Businesses & CustomersContacting Businesses & customers to give them accurate feedback on the progress of their inquiriesProviding outstanding customer servicesUpdating Businesses & customers information as requiredDealing Businesses & Customers to solving their issues/queries in timeMaking Customer services first priorityAssisting Customers based on Company\'s Standards.Maintaining Quality & Customer Satisfaction.Identifying Business\' needs.Clarifying information, researching every issue & providing solutions & or alternatives.Building Sustainable relationships &  engaging Customers by taking extra mile.

公司标识
Technical Customer services & Support representative
Tangent technologies Islamabad
Jan 2020 - Jan 2023 | Islamabad, Pakistan

Assisting Customers through Chat, Emails & Calls.
Dealing Customers & solving their issues/queries on time or forwarding their queries to concerned depts.
Using Zendesk Chat, Avoxi & email to stay in touch with Customers.
Customer services first priority
Assisting Customers based on Company\'s Standards.
Managing Outbound & Inbound calls.
Generating Sales Leads.
Maintaining Quality & Customer Satisfaction.
Identifying Customers\' Needs.
Clarifying information, researching every issue & providing solutions & or alternatives.
Building Sustainable relationships & engaging Customers by taking extra mile.

公司标识
Customer services Associate
Touchstone Communications
Oct 2018 - Jan 2020 | Islamabad, Pakistan

Dealing Customers on regular basis.
Assisting customers through phone calls, Chat & email.

Focus on high quality customer services.

Maintaining & generating revenue for company.

Achieving high sales targets.

Customer services first priority to be followed as by company\'s policy.

Sales Orientation & making higher achievements .

公司标识
Customer services executive
Sybrid Pvt. Limited
Mar 2018 - Oct 2018 | Islamabad, Pakistan

Dealing Customers on regular basis.
Assisting customers through phone calls, Chat & email.
Focus on high quality customer services.
Maintaining & generating revenue for company.
Achieving high sales targets.
Customer services first priority to be followed as by company\'s policy.
Sales Orientation & making higher achievements .

公司标识
Data Entry operator
A-one Supermarket
Feb 2016 - Mar 2018 | Islamabad, Pakistan

Keeping Customers record.
Maintaining Sales record.
Having overall summary & recorded data.
Making memos, logos & extra files required.
Evaluating Database.
All Clerical work & Customer services.

学历

Allama Iqbal Open Univeristy
学士, 理工学士, Bs.English‎
English
2024

技能

中级 Active Directory
熟练 Adaptable to Changes
中级 Admin Assistant
熟练 Advance Level MS Excel
中级 American Acssant
熟练 American English Accent
熟练 Analytical Skills
熟练 Answering Inquiries
熟练 British Accent
熟练 Call Center Services
熟练 Client Acquisition Skills
熟练 Client Relationship Management
中级 Cloud, Server
熟练 Cooordination Skills
中级 Customer Analysis
中级 Customer Contact Skills
中级 Customer Satisfaction Management
熟练 Customer Service
熟练 Customer Service =
熟练 Customer services Executive+Receptionist
熟练 Database & MIS Management
中级 eBay Account Handling
熟练 English Communication
中级 English Subject+Language teacher
中级 Fast Typing
熟练 Fluency in Bengali
熟练 Fluent in English
初学者 German Language
熟练 Google Spreadsheets Knowledge
中级 Handling Assignments
熟练 International Client Dealing
熟练 IT Skills
中级 Knowledge of Development 
中级 Language Development
熟练 Live Chat Handling
熟练 MS Excel
初学者 Networking Experience
中级 Oral Communication Skills
中级 Pay Close Attention to Detail
中级 Persuasive Speaker
中级 Problem Solving Skills
熟练 Process Operations Handling
中级 Product Acquisition
中级 Professional Courses
熟练 Pursuing News Stories
熟练 Quality Control Cutting
熟练 Quality Control Knitting
熟练 Record Keeping
熟练 Relations Management
熟练 Report Writting

语言

熟练 英语
初学者 德语
初学者 阿拉伯语
熟练 普什图语
熟练 乌尔都语