概要

Hard working, carrier oriented.

项目

Shanub.com
Fajar Gem Online

工作经历

公司标识
Complaints and Compliance Analyst
Mindbridge Pvt. Ltd.
Apr 2019 - 代表 | Lahore, Pakistan

Complaints and Compliance Analyst
Handling Live Calls
Region - UK - IRELAND - SWEDEN - SOUTH AFRICA
Dealing Customer complaints and routing
Analyzing reports making refunds
Managing on board Restaurant operations

公司标识
Store Manager Amazon and Ebay
Adam & Eesa UK Ltd.
Sep 2018 - Mar 2019 | Lahore, Pakistan

Responsibilities UK Managing Website www.adam&eesa.co.uk Amazon.co.uk (including France, Germany, Italy, Spain. Marketplaces) Amazon.com Ebay.co.uk PayPal AmazonPay Account. Order Management, Update Shipments. Handling customer queries. Dealing with feedbacks. Handling A to Z claims. Handling Claims with Courier, (Royal Mail, DPD, Huxloe, Hermes, DHL) ODR reporting also representing cases to Amazon and eBay to keep accounts in good standing. Make bi weekly and monthly analysis and reporting to higher management. Sales retention and boosting on Facebook, Whatsapp, broadcasting.

公司标识
Team Lead Customer Care and Online Operations UK & PK
Unze London
Feb 2017 - Sep 2018 | Lahore, Pakistan

Responsibilities UK: Managing : Website www.unze.co.uk Amazon.co.uk (including France, Germany, Italy, Spain. Marketplaces) Amazon.com Ebay.co.uk PayPal AmazonPay Account. • Order Management, Update Shipments. • Handling customer queries. • Dealing with feedbacks. • Handling A to Z claims. • Handling Claims with Courier, (Royal Mail, DPD, Huxloe, Hermes, DHL) • ODR reporting also representing cases to Amazon and eBay to keep accounts in good standing. • Make bi weekly and monthly analysis and reporting to higher management. • Sales retention and boosting on Facebook, Whatsapp, broadcasting.

公司标识
Tracking World
Tracking World
Dec 2010 - Feb 2017 | Lahore, Pakistan

Started as an agent and currently now working as custome support supervisor ...
Main task shift managment . Dealing with Theft cases. Problematic calls. Irrit customers. Manging fleet requirements freight handling and minitoring.

学历

University of the Punjab
学士, , B.A‎
Journalism
等级 B
2016
中级/A级, , I.Com‎
2008

技能

1 yearComputer Systems Analysis
5+ 年 Microsoft Excel
5+ 年 Microsoft Office Suite
2 年 Salesforce

语言

熟练 英语