概要

Experienced Customer Service Representative with a demonstrated history of working in the computer software industry. Skilled in Microsoft Word, Customer Relationship Management (CRM), Customer Experience, Microsoft Excel, and Social Media. Strong support professional with a Bscs focused in Computer Science from Preston University.

工作经历

公司标识
Public Relation Officer (Administration)
T.O Clinic
Jun 2020 - 代表 | Karachi, Pakistan


Responsible to provide administrative support to an organization. Some duties include inventory management, organizing company records, roster scheduling and office reporting and customer service.


Maintain marketing stretagy for facebook page of Hospital. Guide staff to do work with their proper way of scadule.Manage floor during OPD\'s and operations hours. Resolve daily routine complaint about maintanance and other hospitals issues.


Arrange Private & Super Private Rooms for patients as per Hospitals standards and well furnished. Scadule and prepare meetings questions for developement and changes

公司标识
Customer Service Representative
HMIVENTURES
Nov 2019 - Feb 2020 | Karachi, Pakistan


Responsible to interact with customers to handles complaints, process orders and provide information about products and services.Ensure that customers need properly full fill with demand by standard operating systems.

公司标识
Brance Service Officer
Meezan Bank Limited
Apr 2019 - Oct 2019 | Karachi, Pakistan

Responsible for processing financial transactions over tha bramch counter ensuring delivery of quality service to customers managing activities related to remittance, clearing, transfer and collections as per standard operating system and prudential regulations.

公司标识
Control Room Supervisor
Tracking & Survillance
Nov 2016 - Apr 2019 | Karachi, Pakistan

Resolve customer complaints via phone, email
Use telephones to reach out to customers and verify account information.
Greet customers warmly and ascertain problem or reason for calling.
Updates customer records in the system, including notes about interactions
Creates and maintains reports about customer interactions
Coordinate with other staff members regarding customer query.

学历

Preston University
学士, 理工学士, BSCS‎
Information Technology
2017

技能

熟练 Quality Assurance
熟练 Bold
中级 prioritize and manage time effectively. Hands-on
初学者 Selling Skills
中级 Smarty
熟练 Social Media Networking
中级 Telephone skills & manner
中级 word etc. Ability to manage social media tasks.
中级 Aesthetic Procedures Knowledge
中级 Aseptic Technique Knowledge
中级 Branch Support.
熟练 call confirmation
中级 CIT Course
熟练 Classroom Management
熟练 Client Management
熟练 Close Attention to Details
中级 Communication Skils
熟练 Complaint Handling
中级 Computer Operations
初学者 Computer/web skills
中级 Conservation Awareness
熟练 Curriculum Assessments
中级 Customer Acquisition Skills
中级 Customer Analysis
熟练 Customer Satisfaction Management
熟练 Customer Services experience preferred
熟练 customerservices
中级 Data Administration
中级 Data Comparison
中级 Data Extraction
中级 Data Miniing
中级 Data Mining
熟练 Database Management 
初学者 eCommerce
熟练 Emails Support
熟练 Flexibile approach
初学者 Fluent in English
初学者 Food Labeling
熟练 Good Time Keeper
中级 Greet customers warmly with an ability to
熟练 Handling Assignments
初学者 Import Operations Handling
中级 IT Proficiency
熟练 IT Support Responsibilities
熟练 Knowledge of Spreadsheets
中级 Lab Equipment Maintenance
熟练 Lab Knowldge
初学者 Logistics Experience
中级 Management Experience
熟练 Multi-tasking

语言

中级 英语

Shafay 联系人

Shafay Ahmed
Trasure