发布 Apr 02, 2024 572 查看 Report Job
PKR. 40,000 - 70,000/Month
- Attentiveness during customer interactions/ensuring customer satisfaction/ability to build sustainable relationships
- Good listening skills/active listening/hearing the customer's voice
- Good communication skills/written communication skills/open and interactive communication
- Motivational leadership skills (Manager and Crisis Management positions)
- Troubleshooting problems
- Taking ownership to ensure resolution promptly
- Decision-making, such as when to escalate an issue to a Customer Support Team Manager
- Familiarity with customer support software, including CRM and Microsoft Excel
- Technical knowledge for resolving service issues or directing the caller to the appropriate internal teams
Requirements
- Multitasking/using great listening skills while typing or researching an answer
- Attention to detail/detail orientated
- Proactive questioning/asking for feedback from customers
- Committed, to meeting agreed deadlines with customers
- Selling skills
- Interpersonal abilities
- Time management
- Team-working and collaboration
- Empathy and compassion
- Numeracy
- Problem-solving skills
- Objectivity
- Target-driven
- Adaptable
- Presentation skills ability (team leaders and managers)
- Foreign language skills (an advantage)
- Ability to work in a fast-paced environment
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