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Operations Manager

Prime BPO

多个城市，巴基斯坦

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发布 Mar 25, 2024 272 查看

PKR. 80,000 - 150,000/Month

We are looking for an Operations Manager with Excellent managerial skills along with sales experience on Final Expense Auto campaigns. Having at least 2 to 3 years of relevant experience in BPO Sales industry.

The role offered by the company entails:

Provide monthly/weekly/daily direction to the 360 support so all KPIs remain within acceptable benchmarks.
Provide training to the new staff for all clients or as required.
Assess the team’s overall and individual performance and coach the team members to improve the efficiency of the operations.
Address disciplinary problems of team members according to company’s policies.
Strategize and execute action plans to handle any exceptional incident and/or situation.
Understand requirements of voice and non-voice support functions and deploy resources on those functions according to team member’s skill and requirements of the operations.
Schedule staff according to the required volume trends and expected volumes as shared by the management.
Handle leave requests, managing absenteeism with respect to the required bodies on chair
Establish work procedures and processes that support the company and departmental standards, procedures and strategic directives
Handle sporadic projects with optimum efficiency
Plan, create a budget and execute all short term projects, as well as ramp-ups for on-going permanent clients or projects.
Correspond with the clients and facilitate them as and when required.
Compile reports to provide performance visibility to the management.
Correspond with internal domains to ensure smooth operations.
Able to work in night shift