。该工作已被公司管理人员暂停申请，不再接受简历投递

Customer Service Representative

PrimeTime Call Center

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Responsibilities:

Answering inbound calls from taxi drivers and assisting them with their insurance inquiries, including providing quotes for new policies and facilitating the renewal process for expired insurance.
Actively listening to customers' needs and concerns, demonstrating empathy, and providing accurate information and solutions.
Utilizing our system to look up customer information, update records, and process insurance policies accurately and efficiently.
Collaborating with other team members and departments to ensure a seamless customer experience.
Responding to customer inquiries via email in a timely and professional manner.
Maintaining up-to-date knowledge of our company's insurance products, policies, and procedures.
Adhering to compliance regulations and confidentiality guidelines when handling customer information.

Requirements:

Must fluent in English
Previous experience in customer service, preferably in a call center environment.
Excellent communication skills, both verbal and written.
Strong attention to detail and accuracy when inputting customer information into the system.