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Client Relationship Manager

Pro Global Private Limited

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Client Relationship Manager will be communicating with clients in USA, who are doctors, Nurses or office staff.

Responsibilities:

Building and maintaining relationships with clients and key personnel within practices.
Conducting business reviews to ensure clients are satisfied with their products and services.
Responding to the clients queries and provide them with adequate technical and domain training of the applications.
Letting customers know about other products the company offers.
Achieving client relationship targets and KPI’s as set by the Head of Department.
Working closely with Account Managers and other departments.
Escalating and resolving areas of concern as raised by clients.
Updating the CRM and ensuring account managers are aware of changes within clients.
Alerting the sales team to opportunities for further sales within key clients.
Carrying out client satisfaction surveys and reviews.
Passing leads to the sales team and following up on progress.
Liaising with internal departments to ensure client needs are fulfilled effectively.

Skills Required

Excellent communications skills in English
Strong interpersonal skills and an ability to build rapport with customers.
Previous sales experience and an organized approach to work.
Hardworking with a strong work ethic.
Previous experience working as a client relationship manager or a track record of managing client relationships.