发布 Dec 28, 2021 2 查看
Responsibilities and Duties
Respond to customers professionally to provide information about products and services, or gather requirements via emails, calls and live chats
Build sustainable relationships and trust with customer accounts through open and interactive communication
Keep records of customer interactions and transactions, recording details of inquiries, complaints, notes and comments, as well as actions, are taken
Follow up with customers via calls, emails, chats to ensure that appropriate actions were taken on customers’ requests. Ideally, aim for First Contact Resolution (FCR)
Handling Incoming calls from US/UK market
Enhance organisation reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments
Resolving customer complaints brought to your attention
Overseeing the overall customer service process
Skills & Requirements
Excellent interpersonal and written and English communication skills
Knowledge of CRM systems
Computer skills
Knowledge of mediation and conflict resolution techniques is preferable
Ability to multitask, prioritise, and manage time effectively
Qualification & Experience
A bachelor’s/master's degree in business administration or related field
Minimum 1 to 2 years industry experience
技能
Programmers Force
Programmers Force is a FinTech Software Development company that develops applications for large scale financial institutions around the world. With us, you’ll get to work in multiple frameworks and learn to make them intelligent using machine learning. Our vision is to create innovative and intelligent business solutions through the development of smart web & mobile applications with a mission to support various industries in their day to day business challenges. You’ll get to work with tech geeks whose expertise include Artificial Intelligence (AI) based software, Application Programming Interface (API) development and Integration, FinTech Solutions, Enterprise Applications, Mobile App Development and Big Data Processing. With a versatile and experienced workforce, we are dedicated to introduce modern business solutions to help global businesses increase profitability and drive ahead of their competitors. From web developers, project managers, UI/UX designers to system architects, we have people who are talented, skilled and have expertise in a diverse range of competencies. We are on the hunt for candidates with technical expertise and skills required to develop and design efficient system software and applications. If you think you’ll be a good fit for our company, apply away! Programmers Force is an equal opportunity employer. We provide lucrative benefits to our employees, which include 25 paid holidays yearly, lunch, EOBI facility, flexible working hours, payment for overtime hours, indoor gaming, local and international trips, performance based bonuses, increments and promotions. We look forward to welcome you as a part of our team!
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