发布 Feb 02, 2021 116 查看
WHO WE ARE
PTCL is a Leading Telecom Company of Pakistan, serving its customer base all across the country. With a mission to revolutionize the Telecom Industry, PTCL is providing the largest Integrated Information Communication & Technology (ICT) services in Pakistan.
PTCL provides a growth & development driven culture with dynamic learning opportunities to its employees which enables them to broaden their horizon and develop as true professionals. We are an equal opportunity employer where diversity and inclusion is foundational to how we operate. Our Corporate Values “We Care, We Put Customer First, We Work as One Team, We Embrace Change” are embedded in company culture resulting in a cohesive team environment, guaranteeing success of the organization and development of its employees.
RESPONSIBILITIES
- Primarily responsible for 24/7 application support including application monitoring, deployments, and configurational changes in Operational Support System
- In-depth knowledge of Business Support System & Operational Support System platforms especially Provisioning platform
- Incident management within targeted SLA/OLA
- Ensuring Service Request Fulfillment according to KPI
- Order management/User management/Account management process
- Liaison with vendor for Root Cause Analysis’ on System operational issues
- Analyzing new Business requirement and performing end-to-end testing
- Enabling L1 support team to cater with new changes implemented in applications/processes
- Provide guidance and advice for all technical aspects of the system implementation
ELIGIBILITY CRITERIA:
Qualification:
- Bachelors in IT/Computer Science/Electronics
Experience:
- At least 1 year experience in Business Support System & Operational Support System applications or relevant field
Required Skills:
- Good communication & team management skills
PTCL Group
pPakistan Telecommunication Company Limited (PTCL) is proud to be Pakistan most reliable and largest converged services carrier providing all telecommunications services from basic voice telephony to data, internet, video-conferencing and carrier services to consumers and businesses all over the country. Whether it is an office in the largest city of Pakistan or a home in a small village, we are present in every corner of Pakistan to serve our customers./p
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