发布 Aug 06, 2021 1 查看
About the role:
As a Monitoring Specialist, you will be responsible for performing alert monitoring of various internal applications and systems. You will analyze system trend data to recognize and proactively prevent IT incidents for the organization. You will also assist in the development of alerting procedures and runbook for IT Incident Management.
What’s in it for you:
- Independence to accomplish goals and personal development working with multiple key systems
- Advancement opportunities with structured career paths
- Our IT Team offers a hybrid work environment
- Work-life balance to allow for maximum effort daily
What you’ll be doing:
- Monitor and analyze alerts and logs from various key systems such as database, network infrastructure and other in-house applications
- Conduct initial triage of application events or incidents and determine proper escalation procedure
- Act as an Incident Commander for IT incident events and direct the lifecycle from start to resolution and root cause analysis
- Manage an incident conference bridge to allow collaboration from Development and IT Infrastructure resources
- Maintain reporting and performance metrics around the IT department incident data and provide results monthly to IT executive leadership
- Lead a weekly discussion forum on remaining incident action items and root cause analysis
- Recommend modifications to alert monitoring tools and identify opportunities to improve overall Monitoring Center processes
- Continually review overall alerting and monitoring posture and suggest opportunities for further improvements
What you need:
- Available to work Monday-Friday (Rotating Shift)
- Bachelors degree in Information Technology or Computer Science preferred
- 1+ year of IT incident management experience
- Understanding of basic network infrastructure, desktop and server technologies and system monitoring tools such as PRTG, Stackify etc.
- Experience with service desk ticketing systems such as JIRA
- Ability to maintain and update written documentation for Monitoring Operations Center processes and
Sequel Technologies Pvt. Ltd
Sequel Technologies is a software outsourcing company delivering healthcare IT and medical billing services worldwide. Harnessing latest technologies in the market and creativity of experienced professionals we offer a range of services to hospitals, physician practices and billing companies who prefer to outsource their healthcare IT related functions. We not only automate but simplify these otherwise complicated processes to deliver to the satisfaction of our customers in most effective and secure manner. Sequel Technologies at present is serving to more two hundred physician practices and medical companies across US. We offer software products and services that ensure enterprise-wide solutions for practice of any size. The company is resourceful and has the capability to serve physicians elsewhere in the US while complying with the standards of healthcare industry. We offer integrated line of software products, healthcare IT solutions, business services, and technical support to cater the needs of: Physician practices, Health organizations, Hospitals, and Billing companies. Our Philosophy Harnessing new technologies to improve healthcare delivery system Our AAA values Reflected in the solutions we offer: Strength of Analysis Flexibility to Adopt, & Power to Alter Our Uniqueness Integrating successfully experience, expertise and technology to provide all-inclusive healthcare solutions. Support and Reach From adoption to training we support our clients at every stage.
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