IT Engineer

Platform Overview:

ServiceNow is an software company that develops a cloud computing platform to help companies manage digital workflows for enterprise operations.

Are you looking for a challenging job in a buzzing and fun working environment where you can work on the entire IT landscape and help our colleagues to do their work without issues?

Is your internal drive to design and implement new solutions which make a direct impact on an organization? Then you could be our new Workplace IT Engineer!

What will you do?

• As a Workplace IT Engineer you are part of the IT team that manages the entire IT ecosystem.
• In this role you are expected to drive automation, optimization and setup of the complete Microsoft 365 environment for your colleagues.
• At SGAFINANCIALINC our IT strategy is centered around a cloud first approach, so most of our applications and services are cloud based.
• Your work will be focused on workspace solutions, providing direct support for your colleagues as well as design and implementation new solutions within our IT landscape.

Scope of work:

• Resolve internal customer-reported (colleagues) issues while working closely with other multi-functional teams.
• Provide feedback for improving product quality and reliability.
•  Document relevant information and ensure that the customer (colleague) is communicated with in a timely manner on a level that they understand.
• Drive operational excellence through quality closures and proper escalation of issues.
• Design, plan and execute changes in the IT environment.
• Help maintain administration required for operating an ISO27001 compliant IT environment.
• Automate IT activities as much as possible when it adds value.

We ask

• Bachelors or master’s degree in any field of IT.
• At least 3-6 years of experience working with and in complex Microsoft environments.
• Microsoft Sharepoint development skills is a pre.
• Proficient in at least 2 methods of task automation, ideally through scripting.
• Hands-on expertise in implementing and designing Microsoft 365 environments, including the applications and collaboration platforms such as MS Teams, SharePoint, OneDrive, Outlook, Azure AD and Azure Services for workplace solutions such as Intune and MCAS.
• Knowledge of data classification and data loss prevention methods within Microsoft 365.
• Self-driven and resourceful to achieve goals independently as well as work well in groups.
• End to end management of solution and customer engagement with minimal to no supervision.
• Quality focused, problem solving, creativity, planning and organizing, flexibility and communication skills are competences that you excel in.

Job Type: Full-time

Salary: Rs200,000 – Rs300,000 per month

Job Timings: 8:00 pm - 5:00 am (Night Shift)

Job Type: Full-time

Our culture

• Working at SGA Financial INC evolves around working from your internal drive to
• Make a difference for people in combination with having fun. We always go
• The extra mile to deliver on what we promise! Joy is what connects us and What drives us to get the best out of ourselves.
• Sessions (check out our Website: sgafinancialinc.com ).
• Your development is our number one priority. This means you get room to
• Grow. We strongly believe that personal development and ambitions are key to
• Our company’s success. Because when you keep learning, you continuously
• Improve yourself. That’s why we coach you on the job, but also help you to
• Explore and develop your interpersonal skills.

About SGAFINANCIALINC

• Based in The USA with supporting office in Pakistan Lahore, Giving insurance services in different states of USA.
• We are now Hiring IT Engineer for ServiceNow Platform.
• We are driven to realize maximum value in the IT, employee, and customer workflow experiences for each one of our customers.
• We do this by providing a flawless customer experience utilizing our extensive expertise.
• Globally, and we are still growing strong! With a team of specialized consultants, we aim for the highest possible results while creating jaw dropping experiences for our customers