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Customer Support Specialist

As a Customer Support Specialist, you’ll be part of a busy team where your primary responsibility will be the delivery of comprehensive application (web portal and mobile app) support and training to our existing customers. You will provide remote support to our customers, the end users of our software service. Join a growing and stable work environment where you can demonstrate your strong work ethic and professionalism. Satisfy your desire to improve your technical, project management, and customer service skills in the web based software business.

Job responsibilities:

• Develop an extensive working knowledge of the product

• Ability to clearly and professionally communicate in writing and over the phone with end users

• Collaborate with customers and the team to solve interesting problems and optimize the product experience

• Contribute to a team by working closely with project managers and other support staff to assist our customers

• Deliver consultative and technical support in response to customer queries via helpdesk, email, and phone

• Present platform training and consultations via web-conference

• Perform product testing as necessary to solve or verify customer issues

• Cultivate and maintain effective working relationships across the organization

• Work with the product team to advance customer requests and improvements that align with our strategic vision

• Provide the development team with issue/bug documentation and reproduction steps that are immediately actionable

• Pitch in where needed to support teammates

You are:

• Genuinely passionate about service excellence and educating customers

• Able to anticipate challenges and openly suggest other options

• Motivated by process, thorough, organized, has great attention to detail

• Curious, and always learning – then eager to share what they know

• Collaborative and flexible, a reliable teammate

• Friendly, confident, dynamic

You have:

• An aptitude for learning complex tools and explaining them to others

• Excellent written and verbal communication proficiency

• Demonstrated problem-solving and follow-through skills

• A high degree of general technology awareness

• A 2+ years of support or business/technology experience

• Experience with formal project management in any capacity is a major plus

Learn more about our company by visiting our website.

• Prior experience in working with Clients in the US/UK/AUS region is a MUST.

Required Work Shifts:

Monday to Friday: 6 pm to 3 am.

Benefits:

• Market-leading Salary

• Medical Coverage

• Employee Performance-based bonuses

• Wedding bonus

• Friendly work environment

• Vehicle insurance

工作详细内容

全部职位:

1 发布

工作时间:

早班

工作类型:

全职/长期工

部门:

Support

工作地址:

P.E.C.H.S, 卡拉奇, 巴基斯坦

性别:

男性

年龄:

26 - 34 年

最低学历:

学士

职位等级:

资深专业人员

经验:

1年 - 2年

在之前申请:

Oct 06, 2017

发布日期:

Sep 13, 2017

Sibisoft (Pvt) Ltd

· 201-300 员工 - 卡拉奇

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Sibisoft is the subsidiary of Northstar Technologies which has been one of the world’s leading club management software developers for nearly 2 decades. The commitment and expertise of the Sibisoft team, has proven time and time again that, with dedication, hard work and creativity there is no bar too high and no goal unachievable. In 2003 sibisoft was established as a small company with 7 employees and now along with Northstar, it has 200 employees in Karachi office and another 100 employees around the world. We manage over 700 private clubs, clients around the world which is rapidly expanding.