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Sr. Social Media Executive

Signature Continental Pvt Ltd

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PKR. 35,000 - 40,000/Month

Responsibilities

Respond to customer queries in a timely and accurate way, via social media platforms
Identify customer needs and help customers accordingly
Update our internal databases with information about issues and useful discussions with customers
Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with team members
Inform customers about new offers and deals
Follow up with customers to ensure their issues are resolved
Gather customer feedback and share with our Product, Sales and Marketing teams

Requirements

Experience as a Social Media Page Handler (Post uploading, Chats Handeling, Comments etc)
Experience using Facebook/Instagram tools
Understanding of how CRM systems work
Excellent english writing and problem-solving skills
Multi-tasking abilities
Patience when handling tough cases
Must know online chat ethics
Must be able to generate eye catchy content according to market trend for posting
Must have skill to write engaging captions for posts.